At Rival, we’re transforming how companies hire, onboard, and grow talent by making HR processes smarter, faster, and more agile. Our suite is purpose-built for HR teams and simplifies talent acquisition, modernizes HR workflows, and accelerates workforce productivity.
Our team is seeking a Technical Writer who creates technical and business documentation for Rival software. This role is essential for bridging the gap between technical teams, end-users and business stakeholders, ensuring all parties understand the details of product frameworks and functionalities.
We offer a competitive salary range of $80,000 to $100,000 annually, in accordance with experience and qualifications. In addition to salary, we provide a comprehensive benefits package including health, life and disability benefits, wellness programs, 401(k) plan with company match, flexible PTO and many other perks. A full benefits overview is available upon request. Rival complies with all applicable labor laws and promotes pay equity across our organization.
Your contributions to Rival will include:
- Creating technical and business documentation using established corporate standards for publications, including but not limited to, detailed user-guides for end-users, interactive help and tutorial content, self-service articles for common issues, and release notes for new software versions.
- Consulting with Product Managers and subject matter experts to ensure common understanding of documentation, publications and related materials to be produced.
- Analyzing information required for the development and update of technical product, procedure and form documentation.
- Determining the clearest and most logical way to present information for greatest reader comprehension.
- Developing cataloging systems and maintaining records, files, electronic media and archiving of information for publications in a business unit for corporate references.
- Selecting or recommending use of layouts, graphics, drawings, tables, exhibits, illustrations, charts, or storyboards to amplify or clarify publications objectives.
- Collaborating with subject matter experts to review relevant content and ensure topics are appropriately addressed.
- Preparing material for internal and external forums, including business presentations, employee and client presentations.
- Reviewing and editing content developed by other team members.
Required Skills
- Successful communicator at all levels using all media.
- Excellent interpersonal skills to liaise with various technical teams and stakeholders.
- Demonstrated ability to prioritize and execute tasks in a fast-paced environment.
- Exceptional analytical and conceptual thinking skills.
- Ability to understand complex information and convey it in an effective and comprehensible manner to non-technical individuals.
- Detail oriented with ability to ensure all technical material is consistent and accurate.
- Proficiency in MS Office applications and content management systems.
Required Experience
- Minimum of 3 years’ writing/editing experience in a professional writing position is required.
- Proven technical writing experience in software industry is required, HR technology industry preferred.
- Experience with Author-It or similar content management system (CMS) technology is required.
- Bachelor’s degree in communications or technical field is a plus.