Job Description

The Technical Writer is responsible for writing instruction manuals, guides and other kinds of supporting documentation for data center operations. The Technical Writer is responsible for authoring and illustrating well written content which presents applications in a clear and concise manner as easy-to-use. When preparing documentation and standardizing content, the Technical Writer will collaborate with management and support personnel

RESPONSIBILITIES

• Learn complex concepts and communicate the information in a way that is engaging and understood by the target audience
• Collaborate and consult with team members to develop and execute content
• Proficient with all required Mission Critical Operation’s standards, policies, and processes
• Develop a deep understanding of internal and external users and their learning needs
• Understanding of proper day-to-day operations and how systems act interdependently, and proficient in client processes, local site/campus procedures, and critical equipment operation/failure mitigation steps
• Create end user documentation such as SOPs, training manuals and how-to guides for the non-technical user
• Make manuals, guides, procedures, and other supporting documentation easy-to-use by presenting them in a clear and concise manner
• Act as an editor to prepare review, revise, and maintain technical documents ensuring consistency in documentation
• Assist with the development of Data Center standards and policies when necessary
• Gather and analyze technical and product information from various sources to document new or changing functionality
• Maintain a library of application documentation, cataloging it for internal and/or external use
• Prepare and author various internal communication efforts as as requested
• Complete other such duties assigned by T5FM management

Qualifications

EDUCATION AND EXPERIENCE

• High school degree, required
• Prior military or technical school training, preferred
• 1-3+ years’ experience in Mission Critical Environments, preferred
• Electrical or mechanical licensure, preferred

Additional Information

KNOWLEDGE, SKILLS, ABILITIES, AND COMPETENCIES

• Strong verbal and written communication skills required for working effectively with CFM, team members, vendors and customers on daily data center management
• Good written technical proficiency to support the creation and revision of process documentation (MOPs, SOPs, and EOPs) 2
• Able to read and understand electrical and mechanical manuals, drawings, and sketches
• Strong experience owning an end-to-end documentation creation process
• Experience creating infographics to communicate workflow processes and abstract topics clearly.
• Excellent attention to detail and the ability to prioritize and work in a fast-paced, changing environment.
• Background knowledge of technical platforms and languages
• Excellent writing and proofreading skills
• Embraces a team-based mentality by building positive morale and team spirit, supporting teammates efforts to succeed, and recognizing teammates accomplishments
• Has a “can-do” customer service attitude who is conscientious and takes personal pride in their work
• Has high degree of attention to detail and completes tasks on time
• Able to follow instructions, respond to management direction, and volunteer readily when asked
• Able to handle changing needs and priorities accurately and professionally

PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. These physical tasks may be required on an emergency basis, meaning performed by the CFT alone, without notice, and on an immediate basis to meet urgent facility operations requirements and standards at a site where frequently no other personnel are available.

• Ability to stand, walk, sit, climb, and balance
• Ability to stoop, kneel, crouch and crawl using both arms and legs
• Ability to reach, grasp, push, pull, handle, feel, and type with both hands and arms
• Ability to smell, talk and hear
• Ability to see at close and distance ranges and the ability to see and correctly distinguish color
• Ability to lift equipment in small spaces without mechanical assistance, weighing up to 100 pounds
• Ability to work inside and outside

All your information will be kept confidential according to EEO guidelines.

T5 Data Centers is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.