Technician I (Contract)

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Blue Star Partners LLC

Technician I (Contract)

Sylmar, CA
Full Time
Paid
  • Responsibilities

    Job Title: Technician I (Contract)

    Location: Sylmar, CA (100% Onsite)

    Rate: $20 - $22.50/hr

    Duration: 1 Year (conversion to FTE with client)

    Contract Type: W2 (must be authorized to work in the U.S.; no sponsorships or C2C/1099)

    What You’ll Work On

    • Customer Support: Operate in a call center environment, responding to inquiries about our client’s remote care products from healthcare professionals, field personnel, patients, and internal teams.
    • Technical Troubleshooting: Address technical issues, product complaints, and adverse events by following approved protocols. This includes navigating connectivity and setup questions for our client proprietary remote care devices.
    • Clear Documentation: Maintain accurate and thorough records of each call, capturing product experience details in Field Contact Reports (FCRs) and ensuring all information is documented properly.
    • Compliance & Quality: Adhere to U.S. FDA regulations, corporate policies, operating procedures, and work instructions, maintaining patient data privacy and product quality standards.
    • Collaboration & Communication: Work closely with team members to ensure adequate availability for customer support. Provide professional, positive, and cooperative communication at all times.
    • Continuous Improvement: Participate in required trainings and certifications. Consistently meet performance expectations and provide suggestions for process enhancements.

    Qualifications

    Required:

    • High School Diploma or GED

    Preferred:

    • Bilingual English/Spanish skills.
    • At least six (6) months of experience in customer service.
    • Prior experience in product support or a related field.
    • Medical device technical support experience is a plus.

    Additional Skills:

    • Ability to work effectively in a fast-paced, team-oriented, and geographically diverse environment.
    • Strong verbal and written communication skills.
    • Proven multitasking skills, including active note-taking and managing multiple callers simultaneously.
    • Excellent organizational skills, attention to detail, and the ability to meet deadlines.
    • Predictable and reliable attendance.