IT Systems Engineer

T

Technologix

IT Systems Engineer

Shreveport, LA
Full Time
Paid
  • Responsibilities

    Overview

    **Technologix Group is seeking an experienced; highly customer service oriented process-driven IT Systems Engineer. This position requires a proven track record of exceptional customer service skills with a passion to motivate and grow a team. The ideal candidate for this position is a 'jack of all trades', who enjoys the challenge of working on various technologies. This position is available at our downtown Shreveport office. For certain matches this position could be hybrid / remote with periodic visits to our Shreveport Office through the year.
    **

    Essential Duties & Responsibilities

    • Review scope of work and manage implementation of projects
    • Provide remote and on-site server/workstation support and maintenance
    • Install applications and operating systems on customer hardware
    • Test new products and technologies prior to deployment
    • Create thorough and accurate documentation on all projects and support incidents
    • Administer and support Microsoft-based customer networks
    • Investigate user problems and identify their source; determine solutions; test and implement solutions
    • Configure and install servers, Windows networks, firewalls, switches and other related equipment, devices and systems

    Knowledge Requirements

    • All Windows desktop and server operating systems
    • Active Directory, Group Policies
    • Exchange Server
    • Microsoft 365 and SharePoint administration
    • RMM platforms such as N-Able, LabTech, or Kaseya
    • Enterprise-class network equipment such as Cisco, HP, Dell
    • Network security products from Fortinet, Cisco, and Sophos
    • VMware and Hyper-V virtualization platforms
    • Veeam Backup and Replication
    • SAN or HyperConverged Storage experience
    • Enterprise Anti-Virus platforms such as Sophos, Bitdefender, Webroot, etc.
    • All Microsoft Office Productivity Suites – Apple product knowledge a plus, iOS/osX

    Qualifications

    • 4 + years of experience supporting and implementing network and systems infrastructure solutions
    • Professional, Industry, and Vendor certifications are required (examples: MS Server MCSA, MS Desktop MCSA, CCNA Routing & Switching)
    • Strong technical knowledge and understanding of SMB networks, infrastructure, and equipment
    • Ability to concisely document issues and resolution steps

    Perks of working at Technologix:

    • Career development
    • Comprehensive health and dental plans
    • 401(k) with contribution matching