Hansen Talent Group is hiring a Technology Support Analyst I to work with a large enterprise in Columbia, SC.

What you'll do:

• Actively resolve the day-to-day technical needs of customers by managing problems and solutions.
• Technicians are receiving, monitoring, managing all high severity incidents, escalations and requests for the entire company.
• Expected to create and facilitate bridgelines, page outages, and maintain ticketing updates.
  

Requirements and Qualifications: 

• Strong customer service skills.
• Good problem solving skills.
• Able to provide technical advice, guidance, and informal training to customers using hardware and software programs.
• Understands basic technical problems and solutions in relation to the business environment.

****IF YOU LOVE WORKING ON HARDWARE AND SOFTWARE AND WANT TO TROUBLESHOOT AND FIGURE OUT WHAT IS WRONG, THIS IS NOT THE ROLE FOR YOU. THIS IS MORE OF A LEADERSHIP AND FACILITATION OPPORTUNITY.