Hansen Talent Group is hiring a Technology Support Analyst II to work with a large enterprise in Columbia, SC.

What you'll do:

• Actively resolve routine to moderately complex technical needs of customers by managing problems and suggesting solutions.
• Research, resolve and respond to requests received from customers.
• Ensure documentation and processes are current as business and technology changes evolve.

Requirements and Qualifications:

• Red Alert/Critical Incident Ticket Management
• Great Communication Skills
• Able to provide technical advice, guidance, and informal training to customers using hardware and software programs.
• Understands basic technical problems and solutions in relation to the business environment.
• Understands the industry's business systems and processes
• Proficient computer skills; able to maneuver through commonly used applications and systems used in the industry.