Hansen Talent Group is hiring a Technology Support Specialist II to work with a large enterprise in Columbia, SC. 

What you'll do:

• Actively resolve routine to moderately complex technical needs of customers by managing problems and suggesting solutions.
• Research, resolve and respond to requests received from customers.
• Ensure documentation and processes are current as business and technology changes evolve.
• May have an in-depth knowledge or experience in specific areas.
  

Requirements and Qualifications: 

• Strong customer service skills.
• Good problem solving skills.
• Able to provide technical advice, guidance, and informal training to customers using hardware and software programs.
• Understands basic technical problems and solutions in relation to the business environment. Understands the industry's business systems and processes.