Hansen Talent Group is hiring a Business System Analyst I to work with a large enterprise in Columbia, SC. This is a hybrid opportunity requiring 2-3 days/week onsite.

What you'll do:

• Troubleshoot and restore technical service and equipment problems by analyzing symptoms using documented processes.
• Complete customer requests and provide guidance in resolution of application, hardware, and software problems.
• Determine business impact of requests and escalate to higher-level professionals when necessary.
  
• Ensure documentation and processes are current as business and technology changes evolve.
  

.Requirements and Qualifications:

• Strong customer service skills.
• Good problem solving skills.
• Able to provide technical advice, guidance, and informal training to customers using hardware and software programs.
• Understands basic technical problems and solutions in relation to the business environment.
• Understands the industry's business systems and processes.