Benefits:
401(k)
Dental insurance
Health insurance
Vision insurance
TECHNOLOGY SYSTEMS ADMINISTRATOR
WHAT A DIFFERENCE
At Primrose, our mission - to forge a path that leads to a brighter future for all children - is why we do what we do each day. Primrose provides a life-changing early learning experience for children and their families. We believe who children become is as important as what they know.
We believe who YOU are is as important as what you know. We make every effort to ensure everyone feels they belong in our Primrose community. Our commitment to Belongingness means we seek similarities and respect differences in our unique backgrounds, life experiences and perspectives.
WHAT YOU WILL DO
As the Technology Systems Administrator, you will identify and create key opportunities and leverage new or existing solutions to technology challenges from the Primrose School National Support Center to our schools. You will handle daily IT operations, offer technical support for user systems, business application, network and infrastructure. You will troubleshoot and resolve device and application issues and play a key role in organizational access control. This is a full-time, hybrid role.
Maintain an understanding of and design solutions for various business units and end users based on workflow and objective
Engage with Primrose Support Team Members and Franchise Owners on various technical matters to include desktop, hardware, software and infrastructure administration
Seek underlying root cause of user pain points or recurring issues and propose systematic solutions to mitigate future issues or improve user experience
Seek opportunities to enhance routine processes and procedures and stays abreast of modern technologies as they become available
Collaborate with Product Management, Systems Engineering and end users to refine application configurations as business needs evolve, creating documentation for future support along the way
Monitor, respond to, document and resolve system performance issues in a timely and efficient manner
Buildout and manage the Technical Resource Center to continually optimize cost while mitigating risk
Apply Primrose Technology philosophies and business judgment to safely and accurately administer access to various critical operations
Deploy tools to achieve operational goals such as: Windows, Azure, the Microsoft 365 Suite, Microsoft Power Platform & Azure Logic Apps, Databricks, Hubspot.
Navigate and operate in a Windows Server environment which includes the management of Domain Controllers, Windows Active Directory, DNS (Domain Name System), NFTS Permissions, WSUS, and User Hardware build and management applications
Serve as interface between end-users and vendor teams for third party business applications
WHO WE ARE LOOKING FOR
3-5 years’ experience
Ability to troubleshoot, manage and maintain user devices to include laptops, mobile devices and supporting peripherals to include both hardware and desktop or mobile OS
Experience supporting Windows & Azure environments, virtualized infrastructure, cloud and/or enterprise application
Experience monitoring and managing end user technologies utilizing Defender, Manage Engine, Intune, or similar environment and endpoint management tools
Basic understanding of a virtualized computer infrastructure
Experience with Azure virtualized infrastructure, preferred
Experience with Azure, Databricks, Basic SQL
Basic understanding of networking including firewalls, routing, switches
Cisco and Meraki experience, preferred
PowerShell, Microsoft Power Platform, Azure Logic Apps, and SQL Server User Management (Basic SQL) understanding, preferred
Verbal and written communication skills
WHAT YOU WILL GET
Commission or bonuses based on personal and company performance
50% tuition reimbursement for up to three children and/or one grandchild at any Primrose School
Full-time team members are eligible for health, dental and vision insurance
401k with company matching up to 3.5% and company provided life insurance
Employee Assistance Program