Job Description

WE’RE LOOKING FOR A CLIENT ENGAGEMENT COORDINATOR/MANAGER, MARKETING (REMOTE)

As Client Engagement Coordinator or Manager (Consultant), your role is to support relationships with our clients by being the go-to person for all active work and ensuring that all projects and tasks that are inflight are being executed and completed to the client’s satisfaction and in line with Tegrita's best practices and standards of service.

Specifically, Client Engagement Consultants will:

• Work with a team of consultants to help clients achieve business objectives by communicating with the client and keeping senior members & account owners briefed and involved.
• Manage projects end-to-end by gathering business requirements and creating a project plan that aligns to the client’s business needs
• Utilize Tegrita process and methodology to ensure the proper project delivery while ensuring clients’ business results, budget, schedule and timeline expectations are met.
• Work closely with team members, clients and decision makers to execute successful and profitable projects.
• Stay informed of statuses for all active projects and tasks and communicate updates directly to clients on a regular basis
• Write and maintain the project plan, staff the engagement appropriately, manage variances, oversee the validity and quality of deliverables, and escalate issues appropriately.
• Stay closely involved in the analysis, design, and implementation of solutions and work closely with clients to ensure the work being done aligns to the client’s business need and that the solution is scalable, maintainable and flexible.
• Create, manage, and maintain client and internal knowledge base(s); be the hub of communication and information
• Supporting administrative functions associated with completing client work, i.e. managing tasks, calendars, and communication; resolving scheduling and timing conflicts amidst changing conditions.

You're a great fit for Client Engagement at Tegrita if you describe yourself as:

• AUTONOMOUS ACHIEVER--thrives in an unsupervised environment; intrinsically motivated
• VIRTUAL SAVVY--collaborates via technology; able to build relationships with limited in-person interaction
• PROACTIVE CONTRIBUTOR--seeks opportunities and projects; offers availability and expertise before others ask
• RESPONSIVE--moves quickly to solve problems and address issues; establishes processes to avoid mistakes; takes ownership of finding solutions internally and externally
• COMPLETION ORIENTED--understands and meets requirements; takes ownership of tasks and sees them through to finish; responsible for deliverables
• ORGANIZATION AND DETAIL--plans effectively to manage work; moves seamlessly between projects to maximize time and effort expended; minimizes downtime and mistakes
• KNOWLEDGE CURATION--desires to learn more about the business and grow in knowledge and capability within the organization and industry; asks “why?”; serves as a resource and information hub
• COMMUNICATION--provides information and reports; gives clear and succinct information; seeks input and feedback
• RELATIONSHIP--builds trust with associates and clients; can be counted upon; delivers on promises
• COORDINATION—applies project management talent to arrange multiple work streams, deploys internal resources based on anticipated needs and internal capabilities; balances demands of multiple projects simultaneously; cool under pressure
• TROUBLESHOOTING—Identifies and addresses process issues; improves internal efficiency and external responsiveness; ensures quality
• ENTREPRENEURIAL MINDSET--thinks in terms of performance, growth, and scale; sees self as part of a client services team which generates work for the whole organization
• CLIENT AWARE--understands client needs in the present while anticipating future needs; synthesizes information to connect client issues to services offered

Ideally, Client Engagement Consultants will have some experience/exposure to marketing and marketing technology:

• Exposure to marketing automation platforms and CRM systems
• 1-3 years experience in administrative/executive assistant, project manager, account manager, client success manager and/or marketing coordinator role(s)
• Familiarity with marketing technologies and processes is preferred

Level of experience and exposure to marketing technology will determine hiring level. We are organized on a 5 level matrix, our current opportunity is open to Level 2 or Level 3.

Minimum starting salary for Level 2 is $70,000 for level 3 starts at $90,000 annually.

In addition to the base salary for all roles, job-relevant education, certifications, subject matter expertise and over time, demonstrated contributions and tenure will BUMP up the BASE SALARY. Starting salary bumps will not exceed $5,000 and typically average $1,000-$2,000. We also offer monthly bonuses for work hours contributed, enabling consultants to earn an additional $1,000-$10,000 annually directly linked to personal performance.

Client Engagement roles will typically require up to 25% travel across North America, once it is again safe to travel.

PLEASE NOTE: TEGRITA IS CLOSED DECEMBER 20, 2022 THROUGH JANUARY 3, 2022. We will review applications and begin to contact qualified candidates when we reopen in January.

Company Description

ABOUT TEGRITA: Tegrita is a consulting firm based in Toronto, Canada that operates with a 100% remote workforce across North America. We are a collaborative team founded on the principles of respect, accountability, kindness, curiousity and excellence. Our team are experts at what they do, across a range or skills and a variety of projects and platforms. We work in fluid teams that are remote, agile, efficient and focused on delivering the highest quality service and deliverables. The pace is fast, the work is stimulating, leadership is a must and innovation is expected. We recognize the importance of retaining our talented team of individuals and that's why we are committed to keeping Tegrita a great place to work. It's our people that allow us to stay ahead of the competition. We are consultants, not an agency. We help crush the most critical barriers in marketing and sales for our clients. Our focus is Marketing Technology Consulting and Strategy with a specialization in marketing automation. We are growing our consulting team to add additional consultants who share our passion for sharing their knowledge and ideas, who love revenue technology, and want to help our clients implement, customize and support their marketing and sales technology solutions. Here at Tegrita, we welcome and encourage applications from all individuals with relevant experience, people with disabilities, including people with lived experience of mental health and addictions issues. Accommodations are available on request for candidates taking part in all aspects our the selection process. We are actively investing in anti-racism and anti-oppression practices and policies. If you have any feedback on your experience, please contact us at careers@tegrita.com. Learn more about our team: https://tegrita.com/about-us/ or see our team talk about their experience working here https://tegrita.com/careers/ To learn about other roles at Tegrita please visit: https://tegrita.humi.ca/job-board