Mandatory Requirements:

Preferably 5 years of hands-on experience as Telecom Engineer managing telecom services

Working knowledge of Microsoft Windows 10, Office 365/Exchange online, Browsers, MS Visio, and Project

Experience with Verizon Enterprise Direct, Verizon CMAC, VMM, Interactive Voice Response Systems, Cisco Hosted Collaboration Solution (HCS)

Working experience in recognizing and resolving Telecom (hardware, software, application) problems

Must have good verbal and written communication skills, problem solving skills, customer service and interpersonal skills

Ability to multitask and perform in a high-paced/high pressure environment

Ability to work independently or within a group to resolve an issue

Ability to communicate with different levels of the organization

Strong team player with service-oriented attitude and customer focus

Ability to provide effective and efficient real-time support for a variety of Telecom issues, and users proven experience with solving telecom related issues via the phone.

Ability to work in small IDF closets

Must be able to lift and move equipment weighing up to 50lbs