Telecommunication Installer Technician

Location: Northern Illinois including Rockford, IL

A Telecommunications Installer Technician is responsible for the installation, maintenance, and repair of telecommunication systems and equipment. This role involves working with a variety of technologies, including telephone systems, internet services, cable television, and other communication devices. The technician ensures that customers have access to reliable and high-quality communication services.

Responsibilities Include:

• Installation and Setup:

• Install and configure telecommunications equipment, including routers, modems, phone systems, and cable lines.

• Set up and connect communication systems for residential and commercial customers.

• Ensure proper functioning of installed equipment through testing and troubleshooting.

• Maintenance and Repair:

• Diagnose and repair issues with telecommunications equipment and infrastructure.

• Perform routine maintenance to ensure systems are operating efficiently.

• Respond to service calls and troubleshoot network or connectivity problems.

• Customer Service:

• Provide excellent customer service by explaining installation procedures and equipment usage to clients.

• Address customer complaints and provide technical support both on-site and remotely.

• Educate customers on how to use their new telecommunications systems effectively.

• Technical Duties:

• Run and terminate cables, including fiber optic, coaxial, and Ethernet.

• Use specialized tools and equipment for installation and testing, such as cable testers and signal meters.

• Program and configure telecommunications systems according to customer requirements.

• Documentation and Reporting:

• Maintain accurate records of installations, repairs, and maintenance activities.

• Complete and submit required documentation and reports in a timely manner.

• Keep inventory of supplies and equipment used in installations and repairs.

Qualifications:

• Technical Skills:

• Proficiency in using hand and power tools.

• Understanding of telecommunications systems and networking principles.

• Ability to read and interpret technical manuals, blueprints, and schematics.

• Experience and Education:

• Minimum of 3 years of experience in telecommunications installation, maintenance, or a related field.

• Soft Skills:

• Strong problem-solving and analytical skills.

• Excellent communication and customer service skills.

• Ability to work independently and as part of a team.

• Good physical condition and ability to work in various environments, including heights and confined spaces.

Preferred Qualifications:

• High school diploma or equivalent; additional technical training or certifications preferred.

• Certifications such as CompTIA Network+, Certified Fiber Optic Technician (CFOT), or similar are advantageous.

• VoiP experience.

Benefits:

• 401k matching

• Dental Insurance

• Health Insurance

• Life Insurance

• Vision Insurance

• Business expense reimbursement

• Mileage reimbursement

• Paid time off

• Hybrid Work Schedule