Orten Cavanagh Holmes & Hunt, LLC, a busy, stable law firm representing homeowner associations, has an opening for a full-time Telephone Collector/Intake Paralegal for our vibrant downtown Denver office. We're looking for someone with a great work ethic and a desire to learn and be part of a professional team. Our office follows a hybrid remote schedule. We believe in work-life balance, opportunities for growth, and community spirit! This posting will remain active until February 9, 2025, or until the position is filled. Responsibilities: • Contact homeowners to discuss delinquencies and effectively negotiate payment or payment arrangements to resolve delinquent balances • Open new accounts referred to our office • Handle outgoing and incoming calls to and from homeowners • Review supporting documentation and generate and mail initial Demand Letters • Maintain respectful, professional relationships with homeowners and colleagues • Summarize and document conversations and payment plan arrangements accurately • Meet monthly performance expectations while remaining compliant with the Fair Debt Collection Practices Act (FDCPA) and other state and federal statutes Qualifications: • Desire to work with a team to achieve goals • Familiarity with the FDCPA • Minimum of 1 year's previous telephone collections experience • Professional phone etiquette and demeanor are a must • Proficient computer skills • Punctual attendance • High School diploma or equivalent required • Candidate must be located within the Denver Metro area Compensation: $40,000 - $50,000 yearly + commission

• Contact homeowners to discuss delinquencies and effectively negotiate payment or payment arrangements to resolve delinquent balances • Open new accounts referred to our office • Handle outgoing and incoming calls to and from homeowners • Review supporting documentation and generate and mail initial Demand Letters • Maintain respectful, professional relationships with homeowners and colleagues • Summarize and document conversations and payment plan arrangements accurately • Meet monthly performance expectations while remaining compliant with the Fair Debt Collection Practices Act (FDCPA) and other state and federal statutes