At Herring Bank, our mission is to build “Relationships for a Lifetime”; Tellers are the face of our company and hold an essential role in delivering on our mission by providing an outstanding Customer Experience. This position is responsible for performing routine branch and customer services duties; accepts retail and commercial checking and savings deposits, processes loan payments, cashes checks and savings withdrawals, promotes business for the Bank by maintaining good customer relations and uncovering customer needs-referring customers to appropriate staff for new services. Tellers help safeguard the Bank by adhering to the Control Binder in operational and regulatory compliance, internal controls and procedures.

Essential Duties

Receives retail and commercial checking and savings deposits; determines that all necessary deposit documents are in proper form, verifies cash, and issues receipts.

Cash checks, savings withdrawals and makes cash advances; confirms all necessary documents are properly authorized, are in proper form and are within authorized limits; uses due diligence to make decisions when questionable items are presented for cashing.

Operates computer terminal or personal computer to process account activity, determine balances, and resolve problems within given authority.

Will handle a high volume of inbound calls from assigned call queues and should seek to create a positive experience for each caller. Listen to customers to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response.

Navigates multiple computer systems, applications, and utilizes search tools to find information.

Issues official checks, money orders, and redeems savings bonds.

Assists with night depository duties; logs bags, processes deposits, makes change orders, issues receipts and returns bags to customers.

Uncovers opportunity to cross-sell the Bank’s products and services, referring customers to appropriate staff as indicated.

Performs safe deposit duties by controlling access and assisting customers.

Receives and processes stop payment and hold orders.

Accepts loan and installment payments.

Balances cash drawer daily, including periodic batching of negotiated checks, and verifies cash being returned to the vault by end of shift.

Buys and sells currency from the vault as necessary, ensuring that teller drawer cash limits are not exceeded.

Periodically batches negotiated checks.

Provides an effective customer experience and assists in resolving problems within given authority.

Process customer disputes on debit cards, checks, ACH’s & check 21.

Assists customers with Online Banking inquiries.

Cross-sell the Bank's other products and services, referring customers to appropriate staff as indicated.

Minimum Requirements

High school diploma or general education degree (GED); and 6 months of Teller experience or 1 year of related experience and/or training; or the equivalent combination of education and experience.

Work related experience should consist of a cash handling and/or customer service background.

Basic skills in computer terminal and personal computer operation; word processing and spreadsheet software.

Basic math skills; calculate interest and balance accounts; add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals; locate routine mathematical errors; count currency, coin and negotiable instruments in a timely manner.

Excellent social and networking skills to support the community bank image.

Effective oral, written and interpersonal communication skills with the ability to apply common sense to carry out instructions and instruct others, interpret documents, understand procedures, write reports and correspondence, speak clearly to customers and employees.

Effective time management skills.

Ability to maintain confidentiality at all times.

Ability to work with minimal supervision while performing duties.