Qualifications
Education Qualifications
- High School Diploma , GED, or equivalent business experience (required)
Experience Qualifications
- Experience in a client service role (required)
- Experienced in cash handling (required)
- General understanding of PC with Windows based applications and calculator (required)
Tactical Skills
- Is knowledgeable about the client’s accounts and business with the bank and uses sound judgment with customers and transactions
- Exhibits strong sales and service skills, presenting products and services while proactively educating clients on utilizing available access channels (ex: ATM, Online and Telephone Banking)
- Strong work ethic and high level of integrity
- Excellent Time management skills
Personal Skills
- Adaptability: Understands that change is inevitable and seeks value in new ways of doing things while coping with day-to-day frustrations, adversities and uncertainties related to change
- Collaboration: Demonstrates a basic understanding of collaborative processes and provides examples of how collaboration has or can help the organizational reach its goals
- Critical Thinking: The ability to identify issues, communicate them, and explain the characteristics and steps in effective decision-making
- Decision Making: The ability to follow directions while identifying a defensible course of action among alternatives
- Emotional Intelligence: Describes the concepts and underlying tenets of emotional intelligence (EI) as a skill and cites examples as to the impact of EI on business results
Practical Skills
- Business Acumen: Works to understand the business priorities of internal and external clients and can describe relevant profitability drivers and considerations
- Oral & Written Communication: Demonstrates the ability to speak, write, and present in a way that effectively conveys the intended message to an audience
- Risk Management: Describes key issues and benefits of risk management practices and makes use of organizational resources for risk avoidance and management
- Storytelling: Describes storytelling techniques, concepts, and potential benefits
- Change Navigation: Demonstrates the ability to modify work as directed and applies the concept of continuous improvement to develop new skills during change initiatives
Core Competencies
- All KeyBank employees are expected to demonstrate Key’s Values and sustain proficiency in identified Leadership Competencies.
Physical Demands
- Consumer Retail - Prolonged Standing (5-8 hours per day), frequent use of hands to manipulate/grasp objects, ability to communicate face to face and on the phone with clients, occasional bending and lifting from floor height, frequent forward reach, frequent lifting of 1 – 10 lbs., occasional lifting of up to 30 lbs.
Driving Requirements
- Ability to occasionally operate a motor vehicle with a valid driver's license.
Equal Pay Posting Language
This position is eligible to earn a base hourly rate in the range of $18 to $21 per hour depending on location and job-related factors such as level of experience. Compensation for this role also includes short-term incentive compensation subject to individual and company performance.
Additional Information
KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to building a diverse, equitable and inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other protected category.
Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations.