Teller (Traveling Position-West Plains Area)

STCU

Teller (Traveling Position-West Plains Area)

Cheney, WA
Full Time
Paid
  • Responsibilities

    Job Description

    The Teller position will engage in serving members accurately and efficiently with stated and unstated needs while providing unparalleled service with financial direction, offering appropriate products, and service referrals.

    *This position is a traveling position. This position will require traveling to the Cheney, Medical Lake, Airway Heights, and Qualchan branch locations. This position does come with milage reimbursement.

    Core Job Requirements/Outcomes ****

    • Protect the integrity and confidentiality of our membership by identifying members/account ownership to ensure proper access is upheld. Perform transactional duties to serve members with high accuracy in accordance with credit union policies and procedures as well as adhering to STCU’s balancing standards and proper dual control.
    • Deepen member relationships by presenting and explaining credit union products and services to members that meet the members financial needs through positive interactions.
    • Exceed service expectations by creating unparalleled member experiences and excellence with every interaction, taking ownership of issues and challenges, increasing member loyalty, and delivering on our Here for Good brand promise.

    Other Essential Functions

    • Maintain an up-to-date and comprehensive knowledge of all credit union products and services to deepen member relationships.
    • Responsible for learning the core skills of the position, along with continuously learning, staying current on regulatory, policy and procedure changes.
    • Proactively and efficiently resolve issues/problems with member accounts.
  • Qualifications

    Qualifications

    Education: High school diploma or equivalent required.

    Job Experience: Minimum six months customer service in a retail or customer service environment with recent cash handling experience.

    Software Skills: Proficient knowledge of MS Office programs including Outlook, Word, Excel and Teams.

    Physical Demands: Must be able to regularly talk, hear and operate a computer, keyboard and mouse and occasionally lift, pull/push and carry up to 25 pounds with accommodations.

    Work Conditions: Exposure to constant or intermittent sounds at a low or moderate level consistent with an office setting. Exposure to high-stress, fast-paced, deadline-oriented environment.

    Travel Demands: May be asked to travel to other STCU locations.

    Additional Information

    Please review our website for more information at www.stcu.org/careers.