Benefits/Perks
Careers Advancement Opportunities
PTO, Health Care Benefits
Competitive Compensation
Job Summary
Are you ready to take the next big step in your automotive industry career? Our high-volume automotive body shop is seeking a full-time Automotive Office/Store Manager to oversee and motivate our talented team of professionals.
The ideal candidate for this position should have a track record of successful management positions with at least three years of experience, and a strong desire to succeed with integrity.
You will oversee daily operations and assist sales and service managers in setting big but realistic goals. We offer a competitive base salary and financial incentives—when our automotive body shop succeeds, so do you! If you have auto body shop management experience and excellent communication skills, apply today!
Responsibilities
Oversee daily operations, remedy customer complaints promptly, and ensure customer satisfaction metrics are met
Recruit, hire, and train service managers, parts managers, and estimators to meet profit levels
Attend manager meetings and establish good working relationships with owners, managers, and staff to establish processes
Implement growth strategies that align with automotive group objectives by carefully assessing profit and loss
Forecasts goals and objectives for the department and strives to meet them.
Hires, trains, motivates and monitors the performance of all body shop employees.
Prepares and administers an annual operating budget for the body shop.
Directs and schedules the work of all body shop employees.
Establishes and maintains good working relationships with insurance adjusters.
Establishes and maintains good working relationships with customers to encourage repeat and referral business.
Monitors technicians' daily productivity reports and corresponding payroll records.
Gives fair estimates on costs and time required for body work.
Follows up on parts department orders to ensure parts availability.
Monitors progress and completion of vehicles in the shop, ensuring that proper repair and safety procedures are followed.
Maintains high-quality service repairs and minimizes comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality.
Checks quality of completed work.
Handles customer complaints immediately and according to guidelines.
Monitors paper flow to ensure that all documents are accounted for, filled out completely and legibly and filed or distributed to the appropriate parties.
Prepares final billing for completed repair orders.
Controls accounts receivables for body repair work.
Understands, keeps abreast of and complies with federal, state and local regulations that affect body shop operations, such as hazardous waste disposal, OSHA Right-to-Know etc. Provides necessary training.
Ensures that proper safety equipment is available and being used properly.
Facilitates and/or conducts technical training and sends employees to appropriate training schools as needed.
Monitors the maintenance of paint booths, frame straightening equipment, and other large fixed assets to ensure long-term usage and value.
Keeps abreast of new equipment and tools available and recommends purchases.
Ensures that the work areas and customer waiting area are kept clean.
Maintains professional appearance.
Other tasks as assigned.
Qualifications
Bachelor’s degree is preferred but not required; a high school diploma or GED equivalent needed
Three or more years of experience in a sales manager or general manager position for a dealership or auto group is necessary
Knowledge of the automotive industry and trends
Possess a state-issued driver’s license and acceptable driving record to operate dealership-owned vehicles
Strong communication skills; a track record of leadership; and the ability to interpret profit and loss statements are necessary for success