Job Description

The Bowen Group is looking to grow our Department of Veterans Affairs (VA) Customer Service team! These are full-time positions that support 24/7 contact center operations with multiple shifts available starting soon!

Join our team and you will have:

• Weekly attendance bonuses!
• 100% Paid Insurance Premiums!

The Customer Service Representative provides front-line support for the Veterans Experience Office’s White House VA Hotline Contact Center. In this role, you will provide directory assistance, answer general inquiries, refer customers directly to other VA hotlines, and perform intake for the VA’s complaint management program. Phone calls are from a wide variety of individuals including Veterans, their family members and/or legal representatives, the public, and VA employees. CORE FUNCTIONS AND RESPONSIBILITIES:

• • Understand and explain Department of Veterans Affairs (VA) services or procedures

    • Ask clarifying questions to identify complex or vague requests for VA services and information

    • Accurately record details of calls and other service requests in an expected timeframe

    • Select appropriate VA services to meet the specific needs of customers

    • Establish and maintain effective communication and working relationships with VA employees, outside agencies, and the public

    • Utilize a multi-screen computer system including a Customer Relationship Management (CRM) application

    • Maintain confidentiality and privacy of callers

    • Organize and prioritize multiple tasks

QUALIFICATIONS AND REQUIREMENTS:

• Must attend multi-day, virtual training from 9 a.m. to 5:30 p.m. M-F
• One year of work experience in a customer service environment
• Ability to hardwire to High-Speed Internet with over 25mbps download and 10mbps upload speeds (no Wi-Fi)
• Able to provide a work-at-home environment that is ergonomically sound, conducive to taking customer calls, quiet, and free from distraction
• Ability to work under pressure including a calm and effective approach toward handling difficult calls
• Ability to "think on your feet" to offer additional solutions to problems
• Detail-oriented with strong organizational and time-management skills
• Excellent verbal, interpersonal and written communication skills
• Ability to pass a federal NACI background check- you must be a U.S. Citizen or a Green Cardholder
• Proof of eligibility to work in the United States
• Working knowledge of VA benefits and entitlements as well as Veteran issues and concerns a plus

The Bowen Group gives preferential consideration to U.S. Military Veterans or Veteran family members. BOWEN PERKS:

• • Health and Dental Insurance - Employee Premiums 100% paid by Bowen!
• • Group Life insurance - Employee Premiums 100% paid by Bowen!
• • Short-term Disability - Employee Premiums 100% paid by Bowen!

    • Generous vacation and sick leave

    • 11 Paid Federal Holidays

    • 401(k) with Employer Match

    • Monthly Bonuses

    • Awesome Coworkers

The Bowen Group is proud to be an equal opportunity employer, committed to recruiting, hiring, and promoting qualified people of all backgrounds, regardless of sex; race; color; creed; national origin; religion; age; marital status; pregnancy; physical, mental or sensory disability; sexual orientation; gender identity or any other basis protected by federal, state or local law. Learn more about your EEO rights as an applicant. The Bowen Group is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. If you have a disability and require assistance with our online application process, please tell us how we can help by contacting us at recruiting@thebowengroup.com. NOTE:: This accessibility is intended for individuals requiring accommodations and should not be used to check on the status of your application. Inquiries not specific to requesting accommodation will be discarded. The Bowen Group participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.

Company Description

Our History and Mission Marine Corps spouse, Debbie Mayberry, laid the foundation for The Bowen Group in 2004 during her husband’s deployment to Iraq. Guided by her passion for service and her knowledge of the needs of the military community, Debbie used her wellness expertise, counseling background and military-spouse experience to open doors as she began to “serve those who serve.” What started as a small operation at her kitchen table — developing the Department of Defense’s first casualty-assistance guide to help military spouses understand and access their benefits after the military service-related death of a loved one — quickly morphed into a need for more manpower and more space to handle her rapidly growing company. As Bowen expanded, we have attracted a diverse, talented team who shared her passion for strengthening the health and wellness of military service members, veterans, and their families. Today, The Bowen Group is a recognized expert in military family support. We share the common mission of providing best-in-class solutions for our customers. Our Culture At Bowen, we are passionate about our work and living our tagline of “Serving our country. Serving our community.” We thrive on respect, trust, and communication, sharing lessons learned, and incorporating best practices. We believe in working hard, playing hard, and helping those less fortunate. Whether we are attending training, sharing lunch, going out to a company dinner, or participating in a philanthropic or sports event, we share a common purpose — working together to be the best we can be.