Job Description

DIRECT RESUME UPLOADING: HTTPS://FA-EQTO-SAASFAPROD1.FA.OCS.ORACLECLOUD.COM/HCMUI/CANDIDATEEXPERIENCE/EN/SITES/CX_1/JOB/22604/SHARE/300000107773020?UTM_MEDIUM=JOBSHARE CLASSIFICATION SUMMARY:

Oracle Cloud Database Administrator is responsible for managing and supporting all aspects of the Citywide ERP platform. This includes general help desk support to city users, system maintenance, platform updates, application management, and user training.

ESSENTIAL FUNCTIONS:

THE FOLLOWING DUTIES ARE NOT INTENDED TO SERVE AS A COMPREHENSIVE LIST OF ALL DUTIES PERFORMED BY ALL EMPLOYEES IN THIS CLASSIFICATION, ONLY A REPRESENTATIVE SUMMARY OF THE PRIMARY DUTIES AND RESPONSIBILITIES.

Strong knowledge of Oracle ERP applications, ideally with Oracle ERP Cloud as an administrator.

Add and manage users and provision roles and data access sets based on organization-defined data security policies and user role matrix defined by the business.

Update and implement user security and roles within Oracle ERP Cloud Security based on functional documents provided by the project team.

Build custom roles by tailoring Oracle seeded roles as per the business requirement.

Update and implement user security within Oracle ERP Cloud Security.

Review and audit end-user accounts, permissions, and access rights. Align segregation of duties and security profiles.

KEY RESPONSIBILITIES

• Perform service-specific maintenance and administration tasks.
• View and monitor service detail and service notifications related to patching/critical updates/downtime.
• Manage accounts and subscriptions. Export metric data for a service instance. View account usage and provide reports.
• Manage all Service Requests (SRs) with Oracle Cloud operations to coordinate and complete any Administration tasks.
• Works with internal staff, third-party vendors, and Oracle to update and communicate environment maintenance schedules, refresh schedules, and outages.
• Monitors and communicates system performance metrics and works with internal staff and third-party vendors to resolve any issues.

MINIMUM QUALIFICATIONS

Bachelor’s Degree, Computer Science, Information Technology or Engineering preferred, with a minimum of five (5) years’ experience working in an Oracle ERP environment; excellent communication and customer service skills, or any combination of equivalent experience and education. Working – advanced knowledge of Google Workspace environment.

LICENSING AND CERTIFICATIONS:

Professional certification(s) and advanced training are desirable.

KNOWLEDGE AND SKILLS

Knowledge of organizational principles and practices relating to services desk environment.

Strong communication skills, presentation preparation, and problem-solving abilities to resolve application issues and support requests.

Organizational skills, along with the interpersonal and leadership abilities needed to manage application environment and platform responsibilities.

Analytical skills to understand platform requirements, updates, and issue resolutions.

Strong decision-making and critical skills.