Job Description

LOOKING FOR A WORK FROM HOME OPPORTUNITY? We have WFH Customer Service Representative positions available. At The Connection, we partner with a wide variety of well-known companies and industries to provide exceptional customer service. We are currently hiring WFH agents in the state of Illinois for one of our dedicated clients. Apply today and get started from the comfort of your own home! www.theconnectioncc.com/careers

CALL CENTER REPRESENTATIVE RESPONSIBILITIES:

• Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.
• Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
• Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
• Building lasting relationships with clients and other call center team members based on trust and reliability.
• Utilizing software, databases, scripts, and tools appropriately.
• Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.
• Making sales or recommendations for products or services that may better suit client needs.
• Taking part in training and other learning opportunities to expand knowledge of the company and position.
• Adhering to all company policies and procedures.

CALL CENTER REPRESENTATIVE REQUIREMENTS:

• High School Diploma or equivalent
• More education or experience may be beneficial
• Exceptional customer service, active listening, and verbal and written communication skills
• Proficiency with computers, especially with CRM software
• Strong typing skills‚ ability to type 20+ WPM
• Ability to ask prying questions and diffuse tense situations
• Strong time management and decision making skills
• Adaptability and accountability

THE EQUIPMENT YOU WILL NEED

• Your own Windows-based PC computer with the required technical specifications (Chromebooks are not compatible)
• Hard-wired, high speed internet >9 mpbs (check yours at Speed.com)
• A dedicated telephone (landline) or smart phone/device is required at all times during employment
• USB Headset
• Video Camera

We offer work from home opportunities, paid online training, medical, dental, life insurance, 401k plan options, and competitive pay. If you are looking for a work from home opportunity apply today! www.theconnectioncc.com/careers

The Connection is an EEO/Affirmative Action Employer M/F/D

Company Description

The Connection is an award winning provider of outsourced contact center services. We are proud to have been awarded by Customer Interaction Solutions Magazine the MVP of Quality Award, as well as distinguished as one of the Top 50 inbound contact center service agencies in the country. The Connection is an EEO/Affirmative Action Employer M/F/D