WHO WE ARE AND WHAT WE DO

Since 1994, The Family Business Consulting Group has worked with over 3,000 enterprising families in 70 countries to achieve one common goal: protect the integrity of the family and the enterprise for future generations. We share a core belief that multi-generational family enterprises are precious and vitally important to the economies and social fabric of the world and deserve the best care and counsel.

Located across North America, our team is the largest and most experienced group of its kind, with unmatched expertise and a passion for helping family firms. We facilitate clarity and balance between sensitive family issues and critical business decisions. FBCG consultants practice disciplines that include strategy, management, finance, governance, psychology, leadership development, communication, conflict resolution, succession planning, and family education. Our people-centered approach helps families work together more effectively to secure their legacy and continue to grow across generations.

POSITION SUMMARY

The Family Business Consulting Group is in search of a dynamic, tech-savvy, and detail-oriented fulltime Executive Assistant (internally known as the Consultant Services Specialist) to provide essential support to our consultants engaged in client projects. This role requires a proactive problem solver with strong communication skills, adept at managing schedules, coordinating logistics, and maintaining confidentiality. The ideal candidate will contribute to the success of projects by refining internal processes, handling administrative tasks, and ensuring clear communication with clients and consultants. Adaptability, attention to detail, and a commitment to professionalism and excellence are essential in this fast-paced consulting environment.

This hybrid position is based at our Kalamazoo office, with in-person attendance discussed and agreed upon with the manager, as required for business needs. Remote work is feasible when office presence isn't necessary. The role also involves the need to travel and participate in our one-day in person meetings at our Chicago headquarters up to 4 times a year and participation in 4 two-day firmwide quarterly meetings within the Chicagoland area, starting Wednesday evening and concluding Friday afternoon (your nights away are about 2-3 nights per quarter).

RESPONSIBILITIES

Key responsibilities include:

• Manage scheduling for consultants, including agendas, mail, email, phone calls, client management, and other project logistics
• Coordinate complex scheduling and calendar management, as well as content and flow of information to clients on behalf of consultants
• Assist with monthly billing, travel logistics and meeting activities, conference registrations, and other administrative activities
• Clear and professional communication with clients and consultants, via email, text, calls and other communications
• Provide administrative and office support, such as typing, dictation, meeting notes, spreadsheet creation, faxing, and maintenance of filing system and contacts databases
• Maintain professionalism and strict confidentiality with all materials and communications
• Organize client meetings and events, planning logistics from food to lodging, both virtual and off-site
• Create, edit and finalize reports, PDF’s, PowerPoint slides, Word documents and other work product
• Use specialized software like GenoPro, DiSC, and other programs

DESIRED QUALIFICATIONS & SKILLS

• Seeking candidates with a minimum of 4 years of experience in an administrative support role, ideally with a background in supporting upper-level management or executive leadership
• Excellent written and verbal communication skills
• Strong time-management skills and an ability to organize and coordinate multiple concurrent projects, juggling many tasks at once
• Proficiency with Microsoft Office, Google Workspace, and Salesforce with an aptitude for learning new software and systems
• Flexible team player, willing to adapt to change and unafraid of new challenges
• Ability to maintain confidentiality of information related to the company, its consultants, and its clients

JOB SPECIFIC ATTRIBUTES

These attributes are common among people in this field and represent what we think will help someone to be successful in this role at FBCG:

• Proactive Problem Solver: Ability to anticipate and address challenges, ensuring effective solutions for smooth project operations.
• Strong Communication Skills: Excellent written and verbal communication skills to facilitate clear and professional interactions with clients and consultants.
• Tech-Savvy and Adaptive Learner: Proficient in Microsoft Office, Google Workspace, Salesforce, and a quick learner with a willingness to adapt to new software and systems.
• Organizational Skills: Strong time-management skills, adept at coordinating multiple projects simultaneously, and managing various tasks with attention to detail.
• Confidentiality and Professionalism: Demonstrated ability to maintain strict confidentiality and uphold a high level of professionalism when handling sensitive information related to the company, its consultants, and clients.

CULTURAL ATTRIBUTES AND CORE VALUES

Being a small professional services firm, our team works closely with one another and the consultants we support. We thrive on our culture and feel it is important for our small team to be aligned. Our team members all share the same core values:

• People First Results Follow
• Engage Courageously
• Step Up
• Be The Brand
• Learn Together
• Set the Direction and Walk the Path

We are a small collaborative team that is passionate about the work we do with families. We are collegial and supportive of each other. We work as a team, we win as a team, and no one fails on their own.

COMPENSATION

• Base salary range: $65,000 - $75,000 annually; Compensation is commensurate with experience
• Medical, dental, vision, life insurance coverage, and FSA/HSA, plus more
• 401(k) with up to 4% employer contribution match
• Paid Holidays and PTO