Join our team at Good Feet Midwest, a rapidly expanding franchisee of The Good Feet Store, America's #1 Arch Support Store. We operate 23 locations across the Midwest and South, with plans to open 25 more locations over the next 4-5 years. Our mission is to help our community live an active and healthy lifestyle by reducing foot, knee, and back pain through premium Good Feet Arch Supports.
As a Video Data Analyst, you will play a vital role in understanding and improving our customer interactions and sales performance. If you have a keen eye for detail and possess strong analytical skills, we encourage you to apply and contribute to our mission of delivering exceptional customer experiences.
Responsibilities and Duties:
Watch video footage of customer interactions captured by in-store cameras. Carefully observe and identify different types of customers based on visual cues and previous interactions.
Accurately record the relevant data points, including customer type and interaction outcome, in Excel or other designated databases. Ensure data accuracy and maintain detailed documentation of each interaction.
Present findings to the management team and relevant stakeholders to identify trends, patterns, and opportunities for improvement.
Collaborate with the sales and customer service teams to provide actionable insights and recommendations based on data analysis. Assist in developing strategies to enhance customer experiences and optimize sales performance.
Perform quality checks on recorded data to ensure consistency and reliability. Identify and resolve any discrepancies or data anomalies. Ensure all cameras are functioning properly.
Adhere to strict privacy and security protocols when handling sensitive customer data and video footage. Ensure compliance with company policies and relevant regulations.
Qualifications and Skills:
Strong attention to detail and the ability to accurately record data from visual cues.
Experience in using Excel or similar spreadsheet software for data entry and analysis.
Good communication skills to present findings and collaborate with cross-functional teams.
High level of integrity and adherence to privacy and security protocols.
Compensation: $15/hr Hours: Monday - Thursday 9am - Noon. Weekend hours available as well.
Job Type: Part-Time, Hourly Position
Position: Video Data Analyst
Supervisor: Project Manager
Location: Remote after 2 days in-person training
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity or expression, sexual orientation, national origin, disability, age, status as a protected veteran, or any other characteristic protected by law.
Flexible work from home options available.
Employees at a franchise location are employed by the Franchisee and are not employees of Good Feet Worldwide (the Franchisor). Good Feet Worldwide neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.