Job Description

The Image Center prides itself in creating the most compelling aesthetic experience on the market. We are invested in our patient's lifelong aesthetic journey and stay at the forefront of the medspa space by offering a wide variety of services to meet every need. We believe that success starts with exceptional leadership. We are seeking a highly motivated, experienced Office Manager to join our growing team! 

Qualifications

• 1 - 5 years in a medical spa setting
• Strong sales and customer service background
• Knowledge of non-invasive and surgical procedures
• 2+ years experience in a Management role required
• Passion for the aesthetic industry and patient care

Responsibilities

• The Med-Spa Office Manager will be responsible for providing patients with a consistent, on-brand customer experience through professional, attentive, and competent service
• Develops, implements, and maintains programs/processes to improve the overall patient experience through steps of service
• Oversees day-to-day operations of the office including but not limited to; check-in/check-out, patient forms, room management, schedule supervision, maintaining patient records, collecting and applying payments, retail sales, reconciliation and office cleanliness.
• Provides support and oversight of all office employees; actively works to uphold positive company culture by recognizing performance, identifying areas of opportunity and taking corrective actions
• Ensure front office operations are efficient and profitable by supporting team members to meet their sales and profitability goals.
• Support training and education of team members
• Conduct patient recovery efforts by resolving patient complaints
• Proper management of office staff including creating schedules and ensuring providers are 
• Ensures overall office standards are maintained through appropriate planning and implementation of operations processes including; inventory, cleanliness, compliance with HIPAA regulations, 
• Assists marketing teams in providing content within the office and implement and support any current marketing initiatives
• Ensure compliance with all company policies, federal, state, and local laws/regulations

Company Description

The Image Center prides itself in creating the most compelling aesthetic experience on the market. We are invested in our patient's lifelong aesthetic journey and stay at the forefront of the Medspa and Cosmetic Surgery space by offering a wide variety of services to meet every need. We believe that success starts with exceptional leadership and a dedicated team. We are seeking a highly motivated, experienced individuals to join our growing team!