Job Description

At the Kenific Group, we do things a little differently.

While other companies focus on "the transaction," KGI's passion is delivering the best possible outcomes for our clients and end-users. We're kind of obsessed with it. At the Kenific Group, we put that devotion into action by deeply investing in our associates. KGI understands that our front-line Customer Service Representatives are the lifeblood of our client's success. We create a positive work environment and culture that inspires and rewards our team members.

WE REWARD YOUR AWESOME.

NEW HIRE $400 BONUS AND $200 REFERRAL BONUS OPPORTUNITIES.

WE WILL CONDUCT A ONE TIME TELEPHONIC INTERVIEW.

HIRING DAY!!!!

PLEASE JOIN US IF YOU HAVE NOT BEEN INTERVIEWED WEDNESDAY 2ND NOV 2022 STARTING 9AM-4PM WE WILL CONDUCT IN PERSON INTERVIEWS WITH OUR EXCITED TEAM.

PLEASE BRING PHOTO ID AND COMPLETE THE ONLINE APPLICATION PRIOR TO YOUR ONSITE INTERVIEW.

WE HIRE YOU QUICKLY. WE PRACTICE WHAT WE PREACH.

A week from now, you could be at work. Seriously, don't you have better things to do with your free time now? Yeah, we know you do. At the Kenific Group, our Tampa human resources and recruitment team has an expedited hiring process. Qualified candidates begin immediately and are offered award-winning comprehensive paid customer service training from day one.

WE NEED YOU TO ANSWER THE CALL, LITERALLY. APPLY NOW! JOIN US.

As our newest associate, you are entrusted to provide customer care to millions of Americans who need to maneuver through complex healthcare plans. In this role, you will -

• Utilize standard technology such as a telephone, e-mail, and web browser.

• Please navigate to the appropriate pre-scripted responses, which they must read verbatim to provide basic general and claims-specific information.

• Follow established and documented policies and standard operating procedures, such as filling out timesheets and adhering to privacy rules.

• Assist the caller with filling out an online application and submitting it electronically to the plan provider for processing.

• Complete basic call logs related to the phone inquiries, such as clicking radio buttons to confirm which scripts were read by the CSR to the caller.

• Refer calls as required to Customer Service Representative II.

For this role, qualified candidates need -

• High School diploma or equivalent required.

• Minimum six months of customer service/secretarial/telemarketing experience required.

• Must be able to speak and read English professionally and fluently.

• Must be able to type a minimum of 20 WPM.

• Must be able to sit for extended periods

• Experience working with a PC and the Windows operating system is required.

• Ability to effectively work within established contractual turnaround times required.

• Must have demonstrated excellent interpersonal and leadership skills and the ability to organize simultaneous tasks.

• A proven ability to work as a member of a team is required.

• All CCO personnel will be required by contract to undergo program update training as the program changes.

• May be required to work holidays. Overtime may be required.

We are proud to offer our employees a quality compensation and benefits package.

This employer uses E-Verify. EOE, including disability/vets.

YES, THIS TIME NEXT WEEK, YOU COULD BE AT WORK AS AN ASSOCIATE WITH THE KENIFIC GROUP.

Making a difference. Feeling valued. Making money. Helping individuals just like you.

The next chapter of your career and your life starts NOW. Apply today!

AND FOR THOSE JOBSEEKERS THAT ARE FEELING FRUSTRATED? NEED A CHANGE? READY FOR A NEW BEGINNING?

This Kenific Group CSR opportunity is ideal for new college graduates, university students working full-time, career changers, military spouses and families, and recent retirees looking to supplement their income. The CSR skills you will acquire and practice at Kenific Group's Tampa Call Center will position your career with us with numerous opportunities for internal advancement and a true 'promote from within' positive work culture.

We are always looking for good people! The Kenific Group recruits from all job sectors and levels of experience. We understand it's tough out there.

• Are you a hospitality and tourism attendant tired of standing out in the hot sun, picking up trash for minimum wage?

• Are you currently working for an employer that caps your weekly hours to avoid paying you the benefits you deserve?

• Are you a retiree struggling to stretch your retirement dollars just a little further?

• Are you a military spouse that wants to get back into the workforce and join a company that helps active military while they serve our country?

• Are you a teacher, fast food fry cook, para-professional, cashier, lobby attendant, front desk clerk, waiter/waitress, parking lot attendant, home healthcare aid, bus driver, or retail associate ready for a change and desperate to feel valued by a company that deeply understands your value?

Send us your application if your answer is yes to even one of these questions.