Job Description

Job Description

Loeb Electric is an innovative electrical distributor of quality materials and an expert service provider, committed to be the partner our customers can trust. Nationally recognized brands, as well as the electrical contractor community, have trusted in us since 1912. We believe the customer always comes first and we deliver to that standard through investment in our experienced associates, technology, and our will to always do better through continuous improvement.

The Service Specialist is the primary interface with Loeb subcontractors (Vendors). The Service Specialist is responsible for obtaining schedule dates, following up on missed ETA’s, and providing material tracking to Vendors. The Service Specialist has limited direct contact with clients; however, will accurately provide updates, when necessary, in partnership with the team supervisors. The Service Specialist is an integral function that supports building and maintaining strong relationships that grows our business with internal and external partners.

Responsibilities:

• Dispatches new service requests or reassigns service request as needed.
• Answers phone calls and responds to emails timely and professionally.
• Contacts vendors to obtain work order schedule dates.
• Follows up on open service requests for timely completion and missed schedule dates.
• Monitors and relays tracking information to Vendors for prompt return schedules.
• Maintains working knowledge of all working statuses assigned to the Service Specialist group.
• Follows escalation procedures for work orders or other customer and vendor related issues.
• Provides both Clients and Vendors accurate information and advises on next steps pertaining to service requests.
• Drives to meet all client Service Level Agreements (SLA’s).
• Follows daily direction provided by National Service Supervisors and Managers
• Proactively resolves vendor and client issues; drives all issues towards resolution and escalates on a timely basis only when necessary.
• Fosters a positive work environment and collaborates effectively with teammates.
• Performs ad-hoc projects and other duties as assigned.

Skills/Qualifications:

• High School diploma, GED, or equivalent.
• Prior dispatching or call center experience.
• Proficiency using MS Office, including Outlook and Excel.

Company Description

Family-owned and operated for over 110 years, Loeb Electric is an organization driven by treating people right. Our culture is casual, our work serious, and our environment is unlike any other in the industry. From the leadership to the entry-level, people at Loeb love what they do and care about doing things right.

Company Description

Family-owned and operated for over 110 years, Loeb Electric is an organization driven by treating people right. Our culture is casual, our work serious, and our environment is unlike any other in the industry. From the leadership to the entry-level, people at Loeb love what they do and care about doing things right.