Job Description

The Marina at Highland Lake is growing, and we are currently looking for a Marina Office Assistant to join our team! The ideal candidate will be a dependable, hard-working professional who has excellent customer service skills and can multi-task.

THIS IS A SEASONAL POSITION WITH PART-TIME HOURS IN THE SPRING AND FALL, AND FULL-TIME HOURS IN THE SUMMER MONTHS.

RESPONSIBILITIES

• Must have a neat, clean, professional appearance with a positive attitude
• Main duty is taking care of our customers, as pertains to store sales/payment processing, billing, answering phone calls and emails, rental reservations, service requests, inquiries, and walk-ins
• Opening and closing the Store, including balancing the cash drawer
• Boat/Watercraft Rentals- Check-in and check-out process, preparing, cleaning boats, and other watercrafts, and rental gear
• Computer work- maintaining customer spreadsheets, service/storage and ShoreMaster request forms, invoicing and billing, scanning, filling, and printing of forms
• Maintaining cleanliness and organization of store and office
• Maintaining store inventory and supplies, reordering as needed
• Prioritizing workflow while working closely with and directing other staff members
• Assisting other staff with fueling, dock and building cleaning as needed

SKILLS AND KNOWLEDGE

• Prior customer service experience/retail
• Good organizational skills
• Proficiency in Microsoft Word and Excel, computer use, and office equipment
• Knowledge of Quickbooks or other accounting software preferred
• Competence in use of cash register/payment processing

POSITIONS REQUIREMENTS

• Ability to clean, reach, lift, stand for long periods of time
• Boating license preferred with boating experience/knowledge
• Driver’s license required
• Ability to swim preferred
• 9-hour shifts up to full-time hours during busy months
• Weekends and holidays required
• Seasonal position is from April through October
• May develop into a longer month position in the future