Job Description

The Metro Group, Inc., a successful, established Water Treatment & Service Company is seeking qualified candidates for a Manager of Operations and Business Development position.  As part of Metro’s Leadership Development Program, this position will work closely with upper management and will have cross-departmental exposure and functionality in Operations, Sales and Support.  This is an excellent opportunity for individuals looking to transition their careers to senior management roles. Responsibilities include:                      

·         Optimization of workflow routing to meet SLA requirements.

·         Coordination of workflow between Sales & Service Teams

·         Create and present reports detailing metrics tied to business plan goals.

·         Project Management for select new offerings and special projects.

·         Implement strategies for the expansion of existing customer relationships, open new relationships, and manage the flow of sales opportunities from initial contact thru to close with the Sales Team.

·         Monitor and Follow up with Teams on activity metrics tied to business plan goals.

·         Spearhead and implement new product and service offerings sales and direct marketing campaigns.

Requirements:

·         High energy, self-motivated individual with entrepreneurial aspirations

·         Excellent Customer Service and Communication Skills

·         Strong computer skills including Microsoft Excel and CRM environments

·         Ability to multi-task in fast paced environment with a commitment to responsiveness and customer/co-worker satisfaction

·         Excellent work/professional references

A successful candidate will possess some or all of the following qualifications:

·         Operations Management in Field Service

·         Sales, Sales Management and CRM software experience

·         Customer Service and Account Management experience

·         Business Development experience

·         Bachelor’s Degree in Business, Engineering or related field

Benefits include competitive salary, medical/dental insurance, 401(k), profit sharing and generous paid leave time.  Additional Bonus and incentive structure tied to meeting business unit objectives.