Job Description

CALL CENTER AGENT/SENIOR CUSTOMER SUPPORT ASSOCIATE

Our client seeks to hire a Call Center Agent/Senior Customer Service Professional to join their Call Center in Washington DC! This position is responsible for providing excellent customer service in a multi-channel, high volume contact center that provides Tier 1 customer support for students applying for medical school!

THIS IS A REMOTE, CONTRACT OPPORTUNITY THAT INCLUDES A POTENTIAL BONUS STRUCTURE. Apply today for immediate consideration! Qualified non-local residents encouraged to apply.

CALL CENTER AGENT/SENIOR CUSTOMER SUPPORT ASSOCIATE RESPONSIBILITIES:

Call/Email Inquiry Handling

Responds professionally, accurately, and expediently to telephone and/or email inquiries from applicants, examinees, and other key audiences. Resolving problems and responding to complaints Handling customer feedback politely, professionally, and diplomatically Referring or escalating inquiries to appropriate staff, in accordance with individual level of responsibility Documenting all inquiries. Contributes to quality customer service standards by accessing, interpreting, and applying department policies and procedures, self-monitoring performance and incorporating feedback from inquiry audits into daily routines. Recommends updates, changes, and improvements to online resources associated with the services provided During the ramp up for the peak season, may be involved in formal training of temporary staff.

SENIOR CUSTOMER SUPPORT ASSOCIATE REQUIREMENTS:

5+ YEARS' OF RELEVANT CALL CENTER EXPERIENCE IS REQUIRED; A MINIMUM OF A HIGH SCHOOL DIPLOMA/GED IS REQUIRED Basic use and knowledge of Windows, Microsoft Office suite, salesforce is a plus.