Job Description
Imagine a community of students taking action toward their dreams and living happier lives. In this world, people are so fulfilled they reach out and positively contribute to the lives of others. That’s who we impact, and that’s what we are building. Want to be a part of it?
To determine whether you'd be a good fit, ask yourself…
- Would you like to go to work each day knowing that you are using your talents to help others and better the world?
- Are you inspired by the thought of positively impacting tens of thousands of students each year?
- Are you ready to work in an organization that is rapidly growing and embraces change?
- Would you like to work with people whom you respect and can learn from every day?
- Do you desire to work for an organization that cares about your growth, where your own drive and interests help you create your own future?
Our guiding question is: “Are we helping the greatest number of people in the greatest possible way?" Are you inspired? Let’s change the world together.
OVERVIEW:
The Chapter Support Manager (CSM) will join a team of 75+ purpose-driven staff members in a friendly, focused, fast-paced entrepreneurial company. The National Society of Leadership and Success is the largest collegiate leadership honor society in the United States, with over 700 chapters and more than one million members, who collectively have completed over 282,000 hours of community service. Membership is by invitation from a student’s university and provides access to exclusive member benefits, including a life-changing accredited leadership development program. The CSM will be responsible for the success of assigned chapters, ensuring excellent on-campus operations and achieving the metrics for chapter invitation coordination, best practices, and retention.
This role is part of the Chapter Support team, which is responsible for supporting the lasting success of chapters nationwide, and reports to the Director of Account Success. This position works directly with a diverse group of NSLS Student Presidents and Chapter Advisors leading chapters on their campuses, managing and advising these leaders towards desired chapter outcomes. This role creates a ripple effect with the potential to positively impact the lives of thousands of college students through the successful execution of our life-changing and accredited leadership development program. .
RESPONSIBILITIES:
- Manages assigned portfolio of chapters, working closely with Chapter Leaders to train, coach, and support goal achievement through developing excellent relationships
- Ensures that assigned chapters are sustained, inviting new members, and high-quality chapter events are conducted
- Conducts routine meetings with local Chapter Leaders (via video conferencing) to support the chapters in achieving their pillars for success
- Conducts routine quality assurance checks by observing chapter events
- Travels up to 50% of assigned portfolio annually depending on needs
QUALIFICATIONS:
- 5+ years account management experience
- Bachelor’s degree required
- Proven track record of managing a large and varied account workload
- Ability to create strong relationships using both virtual and in-person mediums
- Ability to travel 30-50% during academic semester (post COVID)
- Experience working with college students/interns strongly preferred
CHARACTERISTICS:
- Relationship driven
- High attention to detail and organization skills
- Charismatic, positive, dynamic
- Motivated by metrics
- Thrives in a changing environment
- Self starter with a strong ability to work independently
- Always have a proactive approach and attitude
BENEFITS YOU RECEIVE WHILE WORKING AT THE NSLS INCLUDE:
- Medical, Vision and Dental Benefits
- 401K with employer contribution
- Working daily with a team of positive people
- Opportunities for advancement as we expand into new markets
- Feel good knowing you are using your talents to better the world
- 1.5hr lunch to work out at a local gym and membership subsidized
- Bonuses based on achievement of company-wide metrics
- A company that believes and invests in your personal and professional growth
- Paid time off days (PTO), holidays, PLUS the week between Christmas and New Year’s Day
The National Society of Leadership and Success is an equal opportunity employer. We are committed to diversity, equality, and inclusion.
Visit www.nsls.org to learn more about our organization.