About our Brand
The Ned NoMad is a members’ club and hotel that opened in the heart of New York in summer 2022. It is the first international ‘Ned’ site to open following the launch of The Ned London in 2017.
Located in The Johnston Building and formerly the NoMad Hotel in Manhattan, the property was built in 1903 as a store and office building. The original architectural features have been honored.
The Ned NoMad offers a mix of members-only and public spaces, including 167 bedrooms and suites. Ned’s Club gives members access to a rooftop bar and terrace restaurant as well as a first floor bar, grill and lounge with live entertainment from The Atrium Stage, seven nights a week. New to the property is Cecconi’s, a modern day classic Italian restaurant.
We are searching for an experienced and dynamic General Manager to direct the day-to-day operations of the hotel. This includes, but is not limited to, the Front Office, Food and Beverage, Housekeeping, Maintenance, and Administrative departments.
Our ideal GM will have a warm, welcoming demeanor that exudes hospitality. You will passionately communicate the vision, direction, and purpose of all hotel and company initiatives. You will achieve and maintain superior financial results while inspiring and motivating your team to foster a guest-focused environment. You will develop and drive strategies and tactics that make a big impact, and actively seek out critical information on market trends, segment behavior, and other data to make informed decisions. You will create and promote learning opportunities and development plans for direct reports, with the aim of fostering a culture of development across the broader team.
Responsibilities
Administrative:
Accountable for appropriate administration and controls involving operating and bank accounts
Accountable for the timely completion of any projects as requested
Comply with hotel purchasing and invoice procedures
Coordinate contract services relevant to specific areas of responsibility
Develop a continuous five-year capital improvement plan for operations
Ensure that all accounting standards are adhered to
Implement and adhere to the company Standard Operating Procedures for all departments
Serve as the liaison between your property and the Chief Operating Officer
Maintain an accurate and current filing system
Maintain appropriate databases
Manage expenditures from the Annual Operating Budget and Capital Reserve Budget
Monitor and manage the guest billing and collection procedures including delinquency, suspension, etc.
Initiate, implement, understand and analyze accounting procedures to include: labor forecasts, inventory procedures, financial forecasting, annual budgeting procedures, capital expenditures, payroll and month-end analysis
Review payroll records for appropriate personnel
Implement policies and procedures involving severe weather, safety and fire
Responsible for planning, documenting, implementing and monitoring department training programs
Communication:
Ability to communicate in English effectively
Attend all relevant meetings
Communicate and interact with each employee, guest, investor and hotel management team member with courtesy, dignity and respect while maintaining a consistent professional demeanor
Ensure all calls are answered in a courteous and professional manner
Ensure follow-up to guest comments and comment card responses via telephone/email and provide follow-up documentation within five (5) business days
Initiate and maintain effective positive communication between guests and personnel
Maintain an “Open Door” communication policy for personnel and guests
Maintain contact with trade associates, professional organizations and industry publications for improvement of procedures and new technical advances
Organize and conduct staff meetings
Personnel:
Responsible for interviewing, selecting, training, guiding and managing personnel
Ensure company recruiting and onboarding procedures are adhered to
Ensure all employees are in appropriate uniform and attire for their scheduled shift
Maintain an increased awareness of safety issues
Maintain and monitor effective personnel relations in a supportive, confidential environment
Ensure maintenance of job descriptions, postings, personnel evaluations, pertinent telephone listings and benefit communication
Implement labor standards and tailor job description templates to the specific property
Ensure development of a property-specific orientation and implement both property and corporate orientations
Administer and train on progressive discipline policies and procedures
Responsible for performance evaluations and setting annual goals for personnel
Operations:
Ensure that all staff is delivering the levels of service in accordance with the hotel standard operating procedures
Have a thorough understanding involving the maintenance of the property
Maintain property exteriors and public spaces and conduct daily inspections
Adhere to all written mandatory policies and procedures, manuals, memos and oral instructions
Oversee project completion for preventative maintenance, deep cleaning and special projects
Ensure the successful execution of all property events and local activations as needed
Oversee planning and pricing of all menus items
Have a thorough understanding of services, amenities and offerings
Maintain accurate records and files of hotel programs
Maintain current knowledge of all activities and events in the surrounding areas
Oversee the entire guest experience, from pre-arrival through departure
Promote and encourage guest name recognition at all times
Responsible for reviewing, understanding and following up on hotel guest needs
Coordinate and monitor contract services to ensure performance and productivity involving special projects and daily maintenance of grounds and guest rooms to meet guest expectations
Coordinate par level and stock of all inventory items
Oversee the weekly work schedule of all personnel
Ensure safety equipment, fire extinguishers, first aid kits, etc. are inspected and in good working condition
Ensure that all equipment within the area of responsibility is maintained and in good working condition
Oversee safety and emergency procedures and know the OSHA requirements
Competencies
Bachelor’s degree required
At least five (5) years’ experience as hotel General Manager or relevant position required
Hotel opening experience preferred
Strong ability in using MS Office (MS Excel and MS PowerPoint, in particular)
Ability to work with PMS and ATS software
Outstanding communication and interpersonal skills
Excellent reading, writing and oral proficiency in the English Language
Excellent organizational and time management skills
Excellent attention to detail
Financial Management
Performance Management
Business Acumen
Ethical Conduct
Leadership
Ability to multitask
Work well under pressure, be a team player
Compensation & Benefits
We offer competitive wages and benefits while fostering a diverse and inclusive work experience.
We thrive in being a diverse work environment. Consideration for employment will be based upon personal capabilities and qualifications without discrimination based on race, color, religion, sex, gender identity, age, national origin, disability, sexual orientation, or any other protected characteristic as established by law.