Position Summary

PEOPLEASE is seeking a strategic and dynamic HR Business Partner who is passionate about driving continuous value for our clients and solidifying relationships with key stakeholders. This role is pivotal in fostering an environment of exceptional client service and retention, ensuring that our clients not only receive top-tier support but also see measurable outcomes from our partnership with them.

The HR Business Partner is a highly visible role and is responsible for directly supporting sales and leadership within the enterprise.

The ideal candidate will have experience in HR, PEO, and/or the outsourcing business solutions space with a successful track record of managing a client portfolio through strategic client engagement and proactive account management. In this role the HRBP will need to manage and execute the coordination of multiple cross departmental projects/initiatives that enhance the client experience with the ability to roll up their sleeves and have hands-on involvement across varying levels of the client journey.

Candidate must be a self-starter with the ability to function as a remote employee in a distributed work team.

Essential Duties and Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Strategic Client Engagement: Collaborate closely with the Client Services team to understand client needs, identify opportunities for value-added services, and develop tailored strategies that enhance client satisfaction and loyalty
• Cross-Functional Collaboration: Work closely with various teams within PEOPLEASE to ensure alignment and synergy in service delivery, leveraging insights from client feedback to inform product offerings and service enhancements. Lead by example and facilitate effective teamwork, rapport, communication, trust, and respect between client facing and back-end team members
• Client Relationship Building: Establish and nurture strong relationships with key client stakeholders, acting as a trusted advisor and point of contact for HR-related inquiries and support. To include visits with both key accounts and those clients who are “at risk
• Client Relationship Building: Establish and nurture strong relationships with key client stakeholders, acting as a trusted advisor and point of contact for HR-related inquiries and support. To include visits with both key accounts and those clients who are “at risk”
• Proactive Client Retention Initiatives: Design and implement client retention programs that focus on improving overall client experience and satisfaction metrics, ensuring we consistently exceed client expectations
• Assist in cultivating a positive culture of learning and professional development for the Client Services team
• Engage in any escalated service situations, partnering across the organization to identify and implement timely resolutions that are acceptable to both the client and PEOPLEASE
• Assist in establishing effective client interaction model and developing tools to measure client success based on account management strategies, retention, and net promoter scores; this may include human capital assessments, customized service levels, SLAs and additional deliverables
• Work closely with Client Services Manager, the SVP, Operations & Quality and PEOPL EASE designated communications leaders to develop and oversee timely delivery and execution of all client communications
• Work with Sales to assist in bringing on new clients with attendance at key prospect meetings and the development and execution of appropriate implementation timeless for us throughout the organization
• Other projects and responsibilities may be added at the manager’s discretion

Minimum Qualifications (Knowledge, Skills, and Abilities)

• Bachelor’s degree required; Master’s in Business Administration or HR related field preferred.
• SPHR/PHR, Benefits and/or Payroll certifications a plus
• Minimum 5-7 years of progressive leadership experience in either consulting or corporate environment
• PEO industry experience a plus, but not required
• Proficient in a wide variety of employment law and regulations at both state and federal levels, including, but not limited to ADA, ADEA, COBRA, FMLA, USERRA, FLSA and EEO Compliance
• Excellent collaboration skills
• Excellent verbal and written communication skills
• Ability to develop lasting partnerships through effective communication
• Ability to establish rapport of being approachable and visible to ensure open communication lines with client and establish appropriate interaction cadence
• Business maturity and demonstrated ability to influence senior leaders both internally and externally
• Strong knowledge and understanding of both state and federal employment laws
• Excellent interpersonal, presentation and facilitation skills
• Ability to adapt to a fast paced continually changing business and work environment while managing multiple priorities and a large portfolio of clients
• Proficient in Microsoft Office Suite

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. This position will be working primarily indoors and some of the time in an outdoor environment. From this movement, the employee will encounter varying temperatures. The normal auto and air travel hazards will apply.