Job Description

Are you a difference maker who thrives in a fast-paced environment, with shifting priorities and deadlines to help your organization meet and exceed its goals month in and month out? Do you enjoy growing business relationships through interaction with a variety of different personalities in an action packed, performance critical environment? If so, then we would like to speak with you about our CUSTOMER SERVICE REPRESENTATIVE role.

Privately held, established, service-oriented paper and secondary fiber brokerage company has an excellent opportunity for a CUSTOMER SERVICE REPRESENTATIVE position.

The Paper Tigers, one of the best known and most respected companies in the world of recycling for over 50 years, is seeking a diligent, organized and customer oriented professional with a minimum of 3 years proven success in B2B to join our team.

JOB RESPONSIBILITIES:

• Coordinate weekly plans and activities with Suppliers and Customers
• Coordinate and arrange for pickup and delivery of recycled paper loads from suppliers to customer and from our plant to customers
• Deal with transportation companies, optimizing service provided to our customers and suppliers
• Foster relationships through excellent customer service to increase sales
• Work with members of sales staff to insure timely execution of pickups and deliveries according to service agreements
• Lead to resolution of customer service disputes, product complaints, and order issues
• Accomplish individual goals and support team on achieving Operating Plan goals

QUALIFICATIONS:

• Excellent customer service skills
• Highly Organized
• Strong team player
• Professional communication skills
• Persistence in follow up
• Ability to negotiate win-win outcomes
• Proficient in MS Office

Base salary is $52k/year and may include a 10% bonus contingent on company and individual performance.

The next step in the process for the Customer Service Representative role is to complete a Culture Index Survey. In addition to reviewing applicant’s qualifications and experience, the Culture Index Survey helps us better understand overall “fit” and how individuals prefer to be managed, motivated and communicated with. Please copy and open the following link into your browser and press enter https://go.apply.ci/s/756ED60000

Company Description

For over 50 years, The Paper Tigers has been one of the best known and most respected companies in the world of recycling! Our years of experience and dedication have allowed us to become the company of choice for many of the paper industry's largest manufacturers worldwide.