Job Description

ABOUT THE PASHA GROUP

Serving customers since 1947, The Pasha Group is a family-owned diversified global logistics and transportation services company. The Pasha Group’s Mission is to be a leader in providing customized, cost-effective and profitable value-added services to the automotive, maritime, and relocation industries through the integration of Pasha’s network of global logistics entities and strategic partners. Our continuing investment in our employees, technology, facilities and equipment enhances our productivity, leading to increased quality and profitability, for Pasha and for our customers, whose satisfaction is fundamental to our business. Our name stands behind every move.

WHY WORK AT THE PASHA GROUP?

Our culture fosters individual talent, mutual trust and lifelong learning. We support our people so they can master their career journeys, go further, reach higher, and realize their greatest potential.

· Various career paths

· Career development

· Flexibility and Hybrid work schedules

· Digital learning platform with tuition reimbursement

· Serving communities where we work and live

COMPENSATION AND BENEFITS FOR FULL TIME POSITIONS:

· Competitive compensation based on experience and qualifications.

· Medical, Dental, Vision, and Life Insurance programs

· Employer Paid Short & Long Term Disability Insurance

· Commuter benefit program

· Flexible spending accounts

· 401K with a Profit Sharing Plan

· Paid volunteer work

· Wellness Program

· Employee discount programs

HERE'S MORE ABOUT THE JOB :

The Associate Customer Service Coordinator receives booking requests and initiates the transportation and logistics processes for company services.

DUTIES AND RESPONSIBILITIES

• Maintain department KPIs and customer satisfaction ratings as defined by the department.
• Answer incoming customer phone calls and take appropriate action for each call.
• Communicate and monitor incoming customer emails to ensure timely communication; escalate internal and external concerns for expedited resolution; ensure customer satisfaction at all times.
• Maintain accurate, timely, and thorough records in proprietary database.
• Perform routine data entry including but not limited to: entering new orders and shipment information into computerized tracking systems; tracing shipments with steamship lines, trucking vendors, railroads, and other suppliers; and updating information in various systems.
• Perform typing, faxing, mail distribution, phone messaging, and other office related duties as required.
• Scan and separate documents in Document Management System.
• May assist with coordinating dispatch activities for moves including driver instructions, confirmation of delivery, and follow up with customers.
• Update schedule, logs, and tasks daily.

REQUIRED EDUCATION

• High school diploma or equivalent (HSED) required

REQUIRED WORK EXPERIENCE

• 1 + years of related customer service experience

The Associate Customer Service Coordinator is an excellent opportunity that offers you the chance to explore and learn what it’s like working for a global transportation and shipping company in the Reno, NV. Apply for this great opportunity today!

The Pasha Group is an EOE/AA Employer – Minority/Female/Veteran/Disabled/and other Protected Categories.

Company Description

The Pasha Group, a family-owned company, delivers innovative transportation and logistics services worldwide, with an unwavering commitment to quality and customer service. From containers and vehicles to construction equipment and breakbulk to military or household goods and more, Pasha ensures each shipment moves quickly and efficiently through the transportation chain. Our specialized operating units work closely together, leveraging advanced tracking systems and technologies to provide the highest-quality service from a single source. -Automotive Services: Nationwide network of state-of-the-art port, distribution and service facilities. -Relocation Services: Freight forwarding and worldwide movement and storage of household goods for military and government employees. -Logistics Services: Privately owned vehicles and global freight forwarding. -Transportation Services: Storage of privately owned vehicles of military personnel, dependents and DOD civilians, and commercial storage. -Maritime Services: Terminal management and stevedoring for all types of cargoes, including steel slab, vehicles, and project cargo. -Pasha Hawaii: Containerized and roll-on/roll-off service in the Mainland/Hawaii trade lane. At The Pasha Group, we pride ourselves on the ability to anticipate and respond quickly to customers changing needs, and we continuously strive to enhance services and exceed customer expectations. Our name stands behind every move.