Job Description

The Training Associate, Inbound Operations role at The RealReal is essential to ensuring all onboarding and continued education for production-based roles is carried out successfully. The training associate will be responsible for the success of trainees and the quality of their output. Working alongside Training & Development leadership, the Training Associate will aid in producing and facilitating creative impactful training that echoes the company values and standards. Consulting on content, best practices, and category-specific needs; the role demands inventive problem solving and excellent interpersonal skills. This position reports into the Training Manager of Inbound.

WHAT YOU GET TO DO EVERY DAY

• Support 30/60/90-day check-in audits for authenticators.
• Reinforce, support, and guide Authenticators (specifically new hires) through the training process and ramp period.
• Administer training for production-based teams using reference materials and predetermined training strategies.
• Deliver blended learning solutions via individualized tutoring, tactile hands-on training, classroom-style lectures, and role play.
• Aid in the creation of training content by supplying context of training wins/opportunities in action.
• Supervise assessments based on training to evaluate success of program efforts and analyze where adjustments or further training may be needed.
• Accountable for the success of individual trainee's as well as department achievements.

WHAT YOU BRING TO THE ROLE

• Translates complex information/multifaceted processes into understandable content.
• Passion for relationship building and guiding the success of others.
• Exceptional attention to detail and organizational skills.
• Adept at working under urgent circumstances and meeting deadlines.
• Proficiency in public speaking/presentation skills, ability to answer questions under pressure.
• Knowledge of fashion terms, trends, fabrications ect.
• Flexibility, able to change tactics quickly and learn new source material as needed.
• Must be flexible to work in Perth and Secaucus.

The RealReal is the world's largest online marketplace for authenticated, consigned luxury goods. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have 150+ in-house gemologists, horologists and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by hundreds of brands, from Gucci to Cartier, supporting the circular economy. We make consigning effortless with free in-home pickup, drop-off service and direct shipping for individual consignors and estates. At our stores in LA, NYC and San Francisco, customers can shop, consign, and meet with our experts. At our 10 Luxury Consignment Offices, four of which are in our retail stores, our expert staff provides free valuations. Founded in 2011 and listed publicly in 2019 (Nasdaq: REAL), we're growing fast and fundamentally changing the way people buy and sell luxury — a multi-billion dollar industry. Build your career with us and enjoy 401K matching, health, dental and vision insurance, commuter flex spending, healthcare flex spending, generous PTO, a mother's room, and flexible work hours!

The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records, consistent with legal requirements. 

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.   GHR#R5141

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Company Description

The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods, with more than 20 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories—including women's and men's fashion, fine jewelry and watches, art and home—in support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off and direct shipping. We do all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as handling shipping and customer service. At our 13 retail locations, including our eight shoppable stores, customers can sell, meet with our experts and receive free valuations. The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records, consistent with legal requirements. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job