Company Overview Trilogy Spa Holdings is a professional spa management company dedicated to creating and operating the most innovative, service-centric, and performance-optimized branded spas in the hospitality industry. We currently operate spas in Arizona, California, Colorado, Florida, Nevada, New York, Puerto Rico, and Texas, where there is an enormous opportunity for growth for passionate individuals.

Trilogy inspires those who provide, “Flawless service: Every Guest, Every day.”

We pride ourselves on creating a culture where employees feel valued, appreciated and take pride in coming to work. As such, desired candidates seek to be a Partner at Trilogy, not merely an employee. If you are driven to succeed and proud to serve others, we want you as part of our team!

Job Summary The Lead Esthetician is responsible for providing guests with comprehensive and professional baths, facials, and body therapies, as well as supervision of Esthetician team. Must have excellent communication skills, problem-solving skills and maintain a high level of customer service standards. Must have the ability to deal effectively with guests, while maintaining the highest level of professionalism, at all times. Scheduling, dependability, and flexibility are a must. Responsible for assisting Spa Management with training, product and treatment room stock and inventory pars, as well as scheduling.

Responsibilities

Understand and abide by TRILOGY and The Sisley Spa policy and procedures.

Provide guests with a thorough and knowledgeable spa service.

Demonstrate respect, sensitivity and concern for guests’ needs and concerns with a professional and pleasant manner.

Setup and break down of designated treatment area with the highest respect of fellow co-workers by maintaining neat and well-stocked work areas.

Responsible for keeping up-to-date on all industry and service standards and guidelines.

Provide spa guests with a tour of spa facilities, when needed.

Interact cooperatively with and with consideration towards guest and co-workers.

Anticipate guests’ needs and adhere to The Sisley Spa and TRILOGY’s standards for guest service, including FORBES 5 Star Standards.

Communicates guest problems or complaints to the Spa Manager on Duty.

Diffuses guest challenges and communicates guest problems or complaints to the Spa Manager on Duty in a timely fashion.

Maintain safety and sanitation and disinfection standards.

Ensure Service Providers properly clean and sanitize products, rooms, tools and equipment, following TRILOGY and State Governing Boards requirements and guidelines.

Ensure Service Providers follow service rules and regulations under their license in the State.

Ensure Service Providers use all PPE and sanitation standards by TRILOGY and the State Governing Body.

Decisions of a broad nature are made in accordance with general policy and procedures.

Ensure Service Providers deliver exceptional service.

Ensure Service Providers are monitored and trained on new and existing protocols.

Responsible for training new Service Providers on Spa treatments.

Act as leader for Service Providers and work with Spa Management to enforce service standards, SOP’s, and conduct disciplinary actions, as needed. Maintains checklists.

Responsible for the execution and communication of promotions. Develops marketing links from Spa Soft to promotions.

Assists Spa Management with providing feedback for performance evaluations for all staff after 90 days and yearly thereafter.

Maintains inventory levels by ensuring proper stock levels on retail and professional on hand and in rooms. Assists in monitoring inventory and product supply ordering.

Conducts daily treatment room checklist inspection noting inconsistencies and accuracies working alongside the Leads.

Assists Spa Management in ensuring all monthly sales goals are being achieved.

Distribute professional products to staff as necessary, and maintain cleanliness standards of front and back of house.

Assist Spa Management to ensure Service Provider licenses are up to date and renewed, as needed.

Assist Spa Management with Service Provider schedules and rotation of duties, as needed.

Assist in arranging vendor training on treatment protocols and at-home retail extensions of such.

Responsible for quarterly meetings of their department and attendance.

Organizes and distributes guest surveys by department.

Provide communication channel from Spa Management to their team.

Assist in inventory/ordering pars of retail product for their services.

Communicates any maintenance/general cleanliness issues to Resort partners and communicates issues with Spa Management and team.

Ensure equipment utilized for treatments in department are in good operating order.

Assist with daily briefings if MOD is unavailable.

Qualifications

Must have a High School diploma or equivalent.

Must have current CA Esthetics License.

Must have at least 3-5 years experience in a Esthetician position, preferably in a hotel/resort.

Candidate must be authorized to work in the US.

Previous Supervisory positions held preferred.

Must have a flexible schedule, including days, nights, holidays, and weekends, and must be available on an “On Call” basis, if needed.

Must be polished, professional, and have a strong command of both written and verbal English.

Must be able to stand for long periods of time.

Knowledge of Esthetics and Esthetics practices.

Some knowledge of Massage Theory, Anatomy and Physiology.

Basic Computer software skills.

Benefits/Perks

Medical, Dental and Vision (Full-Time Employees only)

401K Matching

PTO – Paid/Holiday Time Off

VTO – Voluntary Time Off

Discounts on Retail Products and Spa Services

Compensation: 17% Service Commission vs Hourly + Service Charge + Retail Commission