Job Description

The Vena Agency is looking for a customer service representative to join our team in our Des Plaines office.

The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction.

Responsibilities:

• Manage inbound customer communications - Answer incoming calls and emails to address customer questions, requests and issues.
• Consult on customer success - Advise customers on how to successfully leverage the product/service based on their unique needs.
• Maintain working product knowledge - Act as a product expert to ensure information given to customers is accurate, up-to-date and strategic.

Requirements:

• Strong Work Ethic
• Customer Service Experience preferred
• Excellent written and verbal communication skills
• Ability to address complaints and issues with effective solutions and a positive attitude
• Passion for delighting customers with above and beyond service
• Excellent time-management and prioritization skills

About The Vena Agency:

Our Company is open and the demands for our products have never been higher! If you are still searching for a new career, recently laid off, or just wanting more out of a career then continue to read this.

Just recently being voted by Forbes as the #24 happiest place to work we have a fun, competitive, family culture. We are responsible for servicing labor unions and associations in a niche market. That means there is NO cold calling or prospecting involved. As the demands for our products are overwhelming, we can now meet with our clients virtually. Where as before we would meet on a face to face setting. This has opened up many positions in the company, which allows us to service our clients faster, more efficiently, and its safer now more than ever before.

The Vena Agency is a Financial Services organization dedicated to serving and protecting hard working union members and their families.

Our employees enjoy a work culture that promotes self development, continued education & training, and positivity.