About TheraManager DocuTrac

We are a behavioral health EHR and practice management software company with over 1,000 clients today. We provide EHR, practice management software, and RCM services to private practices, universities, clinics, municipal and state agencies, and hospitals throughout the US and limited international locations.

Overview and Responsibilities

As a billing specialist, your work at TheraManager will focus on ensuring our clients are reimbursed for services provided appropriately. We are looking for individuals committed to producing the highest quality work and experience for patients, patients’ families, and our practices as they operate to best serve our communities.

You’ll be successful in this role and help grow the company by:

Being responsible for accurate and timely submission of claims to both mental health and medical (when applicable) payors

Speaking to patients with customer service in mind, and helping them understand what they owe and options for payment

Auditing previous mental health and behavioral health services against claim charges

Resolving any clearinghouse rejections. Escalates issues, as needed, timely and accurately.

Submitting secondary claims to payors when prompted by the system in a timely manner

Submitting paper claims to payors when electronic options are unavailable

Monitoring timely filing denials to understand performance improvement opportunities

Monitoring rejection/denial trends to identify opportunities to strengthen clearinghouse claim scrubbing

Assisting with ERA enrollment activities as requested

Maintaining or exceeding established productivity goals and quality standards

Performs other related duties as assigned

Qualifications

Required

High School Diploma or equivalent

Excellent communication skills

Minimum 1 year of billing experience

Familiar with patient accounting software

Able to read and understand insurance explanations of benefits and payer contracts

Ability to travel up to 5% of working time, may include overnight/weekend travel.

Must reside in one of the following states: MD, PA, WV, GA, CO, NY, NJ, IA, OH or WI

Authorization to work in the United States without sponsorship.

Preferred

Experience with Open Practice Solutions or other clearinghouse technologies

Previous mental health and behavioral health billing experience

Enjoy solving new and challenging problems

More About You

Assertive – willing to push back when necessary

Highly autonomous and self-directed

Ability to navigate the grey

Operate with a service mindset

Intrinsic desire to improve healthcare

Benefits

TheraManager provides health insurance, life insurance, and voluntary participation in a 401k. We also offer PTO and work-from-home flexibility. You’ll get to work with purpose-driven people dedicated to the mission of making mental health and behavioral health care better and more accessible through technology enablement and technology-enabled services. Our aim is to help clinicians provide and for people to receive the best possible care.

This is a remote position.