Job Description

SUMMARY: The Service Writer role will be responsible for performing a wide range of administrative and office support activities for the Service Department of ThermoKing that are critical to the efficient operation of the organization.

ESSENTIAL DUTIES AND RESPONSIBILITIES INCLUDE THE FOLLOWING: Any one position may not include all of the listed duties, nor do all of the listed examples include all tasks which may be found in positions within this classification.

• Assist with answering telephone and monitor lines on hold for prompt response time.

• Greet service customer with a positive attitude • Inspect new trucks and trailers when brought in for any damage before we log equipment in fill out check in form • If new equipment is coming in for install alert sales staff by e-mail with VIN# and scan check in form • Document customer complaints • Open work order • Maintain communication with service management on progress • Keep customers informed on progress of service jobs • Write up and prepare work orders for final review and invoicing get purchase orders for open accounts • Maintain a strong, personal commitment to the safety culture.

• All other duties as assigned.

COMPETENCIES: To perform the job successfully, an individual should demonstrate the following competencies:

• Demonstrates quality work through accuracy, thoroughness and attention to detail.

• Exhibits efficiency in problem solving by identifying and resolving problems in a timely manner to meet established customer deadlines. • Strives to continuously build knowledge and skills and share expertise with others.

• Commitment to a standard of excellence in customer service.

• Shows adaptability by effectively responding to frequent change, delays, or unexpected events.

• Exhibits superior dependability by consistently arriving to work on time and as scheduled.

• Contributes to building a positive team environment through commitment, respect and communication. • Demonstrates professionalism by acting with integrity, high moral standards and personal accountability. • Shows organizational support by consistently following policy and procedures.

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• High school diploma or general education degree (GED) or equivalent combination of education and experience. • Experience working with customers, vendors and all levels of an organization is preferred.

• Ability to utilize desktop computer systems, hardware and operating systems (i.e. MS Word, MS Excel, MS Access, MS Outlook, Internet Navigation, 10-key touch, Minimum 40 WPM).

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to lift up to 25lbs.

• Ability to sit for long periods of time.

• Work in air conditioned office, outside and workshop.

• Will be required on occasion to work more than 8 hours on one shift.

• Requires occasional bending, stooping, lifting and carrying.

• Reaching or handling with arms, hands and fingers.

• Manual dexterity sufficient to work with fingers (i.e. frequent typing)

• Normal vision with or without corrective lenses

Company Description

Thermo King, the world leader in creating transport refrigeration, contributes to the quality of life for people everywhere by providing technology and services for safe, efficient transport of perishable goods such as food and pharmaceuticals. What we do matters. Our technology and services impact every family and community around the world. In order to truly be effective, we need a strong and sustainable dealer network in every market we operate. The global Thermo King Dealer network is what allows Thermo King to deliver on its mission, and the #1 reason why we are the best in the world at what we do.