Job Description

We are seeking a Customer Service Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues. - POSITION AVAILABLE IMMEDIATELY! RESPONSIBILITIES:

• Handle customer inquiries and complaints
• Provide information about the products and services
• Troubleshoot and resolve product issues and concerns
• Document and update customer records based on interactions
• Develop and maintain a knowledge base of the evolving products and services

​QUALIFICATIONS:

• Previous experience in customer service, sales, or other related fields
• Ability to build rapport with clients
• Ability to prioritize and multitask
• Positive and professional demeanor
• Excellent written and verbal communication skills
• Bilingual preferred, but not required
• Basic computer skills

Company Description

Thermotec Glass is a Texas manufacturer and wholesaler of Insulated Glass Units and Tempered Safety Glass. With more than 35 years of experience, Thermotec specializes in working with companies offering competitive pricing and faster turnaround times. Thermotec offers Insulated Glass, Laminated Glass, Mirrors, Textured Glass, Tinted Glass, Shower Glass, and other glass products. Thermotec prides itself on great turnaround times and excellent customer service.