Benefits:

401(k)

401(k) matching

Dental insurance

Health insurance

Paid time off

Training & development

We are seeking a self-motivated Tier 2 Help Desk Engineer with strong problem solving skills and a passion for exception customer service. the ideal candidate will be capable of communicating technical information clearly to non-technical individuals, keeping detailed service tickets, and working efficiently without micro management.

Key Responsibilities:

Act as the first point of contact for technical assistance via the help desk ticketing system

Install, maintain, troubleshoot and upgrade computer hardware, software, peripherals and other IT systems

Perform system maintenance and upgrades, including after hours work when necessary

Manage and maintain PC imaging and desktop image updates

Handle inventory and labeling of local equipment

Maintain network closets and assist in IT inventory management

Stay updated on current technology, trends and best practices

Create and maintain internal and external documentation

Achieve daily performance metrics and KPIs

Qualifications: Experience: Minimum of 1 to 2 year in a relevant helpdesk role, preferably within a Managed Services Provider Technical Skills

Workstations and servers (windows 10 and newer, Server 2012 and newer)

Microsoft Azure, Office 365, Active Directory and Group Policy

Networking experience

Strong performance analysis and troubleshooting

Certifications: At least one technical certification (Microsoft, Cisco, CompTIA) required; multiple certifications preferred Soft Skills:

Ability to adapt quickly and prioritize tasks

Strong decision making and multitasking abilities

Highly organized with a positive demeanor

Requirements:

Must be a US citizen and pass a drug and background check