Tier 2 and 3 IT Support Technician

TACTICAL TECHS

Tier 2 and 3 IT Support Technician

Sherman Oaks, CA
Full Time
Paid
  • Responsibilities

    Benefits:

    401(k)

    Company car

    Company parties

    Competitive salary

    Employee discounts

    Free uniforms

    Paid time off

    🚀 Join Tactical Techs as a Tier 2/3 IT Support Technician!

    About Us: Tactical Techs is a small but mighty MSP company, serving small businesses for the past 25 years. We specialize in standardized tech solutions across various industries, including private schools, healthcare companies, property management, and grocery stores. As the sole IT support for our clients, we handle their networks, upgrades, and device support with dedication and precision.

    Position Overview: We are seeking a Tier 2/3 IT Support Technician to join our team. This senior technician will be responsible for:

    Desktop Hardware / Software Support and Maintenance

    Network Printer Setup Installation and Maintenance

    Auditorium Lighting and Audio Video Setup and Maintenance

    End User troubleshooting and Support

    Key Responsibilities:

    Maintain Laptops, Desktops, Printers and Audio/Video Equipment

    Document tasks using Atera ticketing system

    Work with staff to support them and maintain their tech equipment

    Maintain Cameras and Wifi

    Maintain clean organized office and workspace

    Collaborate daily with the Head of IT to review task lists and projects

    Schedule:

    Hours: 7:30am - 4:00pm, Monday through Friday

    Location: Primarily based in our Sherman Oaks HQ

    Benefits: Paid Time Off, Medical Insurance, 401K, Company parties and more!

    Qualifications:

    Proven End user support of Desktops Hardware and Software

    Networking experience IP cameras, VOIP phones and Printers

    Audio Video Equipment Setup and Support

    Ability to support staff members and maintain client devices

    Must reside within a 30-45 minute drive from our Sherman Oaks HQ

    How to Apply: To schedule a quick Teams meeting for candidate screening, send a text to 818-571-7023 with two dates and times that work well for you. This position is for immediate fill on or before August 1st, 2024.

    Join us at Tactical Techs and be part of a dedicated team that keeps businesses running smoothly! 🌟