Job Description:

The Kindness Team Captain creates a unique interaction between our patients, staff and retail partners in support of sales execution, market growth and industry dominance. Oversee the daily operations of the Kindness Team, scheduling, leading and demonstrating Kindness Team training, mission and values. Communicating field information to the Kindness Team Manager. Leads budtender education and is a reliable source of information on all things Timeless & its house of brands.

Always greeting patients and dispensary staff with a smile and making the member feel comfortable and cared for. Ensuring patient satisfaction and being personable. Always making the patient and dispensary staff feel like their every need has been met and that their experience will be smooth and seamless. Have the ability to handle any situation with patience and professionalism. ­

Communicate with all necessary departments easily using company procedure. Must work as a team with everyone and be able to ensure flow and transparency throughout the company. Follow the chain of command set in place when questions or issues evolve.

Demonstrate fluency, enthusiasm, and expertise on Timeless products.

Key Responsibilities:

• Assists with daily operations and communication with the Kindness Team
• Assists with scheduling Kindness Team for ISAs, Blitz, 3rd party & Timeless Branded Events, Trainings & Budtender Educations on the eastside
• Submitting Newsletter details like ISA schedule and promotions to Brand every week
• Communicates info, data & questions that come directly from the field
• Assists with updating Budtender Education Presentations, Facilitating budtender educations in the field, executing first class interactive budtender educations with our partnered dispensaries
• Assists with leading trainings in the field
• Sorts and files all Kindness Team Field recaps - communicated key takeaways to Regional Sales Manager / Marketing manager
• Assists in organizing photos from events & recaps and upload them to the drive - sends key photos to Kindness Team Manager
• Helps organize and coordinate merchandise in storage unit and keep an up to date inventory
• KT Captain will also restock the kindness team's kits every week to make sure the team has the materials needed for the weeks events & ISA's
• Organizes monthly marketing collateral and preps for delivery as well as assigning travel routes
• Assists with preparation and delivery of monthly Budtender incentives
• Exemplifying the Timeless and its house of brands' in-store experience
• Ensuring the Kindness Team is dressed according to brand and following brand policy and dispensary interaction.
• Leads field training of Kindness Team members with positive intent, striving to make the Timeless Kindness Team the best it can be
• Engage patients and dispensary staff as the face of Timeless and its house of brands with knowledgeable insights about our products and promotions
• Ensure the Timeless brand inside the dispensary reflects Timeless Brands merchandising strategy and standards on the eastside
• Be aware of customer flow and staff brand engagement
• Open communication with the Regional General Manager and Kindness Team Manager

Required Skills & Proven Experience:

• Strong leadership qualities – leads by example
• Self-starter, self-motivated
• Operates with a sense of urgency
• Organized & strong attention to details
• Exceptional customer service and communication skills
• Passionate about Timeless and the Cannabis Industry
• Exceptional time management skills
• Respectful, responsible, trustworthy

Qualifications:

• Available to work 40hrs/week with occasional opportunities of additional hours
• Flexible schedule
• Reliable transportation
• 21+
• Lift a minimum of 50lbs / stand for extended periods of time
• Available to work weekends

Full Time Benefits:

• Employee discount on website merchandise
• Sick Time/ Holiday pay; available after 90 days
• Health, Dental, Vision, & Life Insurance; available after 90 days
• Vacation Time; available after 1 year of employment
• Paid Parental Leave; available after 1 year of employment