Job Description

JOB DESCRIPTION

The Customer Experience Specialist will work as a member of the Sales & Marketing team to offer support on all customer facing communications. She or he will facilitate the best possible experience for our customers by responding to requests and initiating problem-solving when needed. Creating and maintaining exceptional rapport and providing extraordinary customer service while assisting with the resolution of day to day issues that arise. The position is perfect for someone that wants to grow professionally in a fast-growing company.

WHO WE ARE:

In 2009, Timeless Skin Care was founded to provide quality skin care preparations at affordable, inexpensive pricing, delivering effective results. Our focus on high concentrations of active ingredients with less fillers, less chemicals, and paraben free formulations continues with our everyday operations. Our founder believes in the quality of small batch manufacturing made here in the USA, specifically in Southern California.

Our founder, Alex Pedersen, assures our customers, partners, and our entire team, “we are big enough to deliver and small enough to care”. Timeless Skin Care has efforts in place to be a long-standing company with traditional and ethical manufacturing in the USA. We want to be that company that will be around for 100 plus years, with our staff retiring with us and their children inheriting the philosophy we have built of doing the right thing.

We at Timeless Skin Care promise to continue to build our local, national and global community ties and focus on being consistent and never compromising our focus to deliver high quality skin care for all.

WE ARE LOOKING FOR TEAM MEMBERS WHO ARE:

• Self-motivated and eager to achieve goals
• Obsessed with creating great experiences for our clients
• Outside the box thinkers
• Career oriented with a desire for advancement
• Enthusiastic about being part of an organization that recognizes talent
• Forward thinkers that take initiatives

RESPONSIBILITIES:

• Assist with customer service communications on all company’s platforms
• Build and maintain relationships with customers
• Proactively identify challenges the customer is encountering and cheerfully assist with rectifying them
• Create the best possible experience for our customers. B2C and B2B

REQUIRED QUALIFICATIONS:

• Bachelor’s Degree preferred
• Tech-savvy
• Exemplary interpersonal relations
• Adaptability to evolving situations
• Ability to relate to a variety of people and establish meaningful relationships
• Innate aptitude for problem solving
• Incredible work ethic
• Client centered mentality and passion for customer service
• At least one year of experience in customer service
• Excellent written and verbal communication skills with customers and internal colleagues under stressful situations with scheduling limitations and conflicts
• Proficient with MS Office Suite, especially Word, Excel, Outlook and other common office tools