General Overview:

Our Client is looking for a Senior Director of Operations.  Reporting to the President and CEO, the Director of Operations ensures that the operations of the facility including house management, maintenance, repair, fire safety, kitchen operations, housekeeping, and security comply with regulatory agency policies and procedures. The Director of Operations works in collaboration with all department directors to ensure the safety of all patients and staff.

House Management Responsibilities:

• Oversee Census Management.
• Management and training of incident de-escalation and proper reporting.
• Create, oversee, and manage floor management schedules with the team.
• Incorporate patient’s use of salon, computer lab, gym, and other engaging activities into their daily/ weekly schedules.
• Smoke Cessation management.
• Maintain and review contracts with food service agencies.
• Ensure quality, presentation, and quantity of food served is based on the contractual obligations.
• Uphold all vendors to the highest quality of service provided.
• Obtain and evaluate patient concerns for all relevant information to handle inquiries and complaints.
• Communicate and coordinate with internal departments for patient care.
• Participate in interview process to hire high-caliber staff for the Ops Dept.
• Train, lead, and manage the team on providing safe quality patient care.
• Manage patient screening and transporting upon admissions and discharges.
• Oversee patient property storage according to JCAHO & OASAS regulations and patient satisfaction.
  

Facilities Responsibilities:

• Oversee all building operations, maintenance, and major repairs in compliance with NYC, DOH, OASAS, JCAHO building codes and requirements. (HVAC, Roof, Irrigation, Electrical, Cameras and Plumbing)
• Ensure all city permits and inspections are secured in compliance with legal requirements. (Fire, police, parking, elevator, irrigation systems and lighting)
• Ensure building compliance for all NYC, DOH, OASAS, JCAHO facility audits, property, and liability insurance audits.
• Coordinate and manage activities of all company's facility support staff.
• Coordinate and oversee all company staff training activities for safety, security, evacuations, building lockdown, gun safety and code compliance.
• Manage office systems, office equipment and coordinate IT support needs for company.
• Select, engage, and oversee all external contractors for building cleaning, waste disposal, catering, refurbishing interior, linen services, plumbing, exterminators, landscape maintenance and special repairs.
• Monitor, order and procure supplies for building cleaning, maintenance, and office operations.
• Maintain all receipts, records and bid information to ensure that Company facility maintenance and operations are executed within Company's approved budget.
• Coordinate technology support/ setup with IT personnel for Company's IT issues/ setups.
• Oversee staff parking lot assignments and building access and compliance.
• Develop budgets and track short-term and long-term facility expenses, equipment and resource needs of company and staff.
• Handles all facility complaints and organizational customer service issues in a professional and courteous manner.
• Manage and conduct annual inventory of property and equipment and maintain on-going inventory of condition, use, location, and storage of all Company assets.
• Primary focal point and for the coordination of all facility activities of organization.
• Prepare contracts and handle sensitive legal company documents pertaining to Company vendor contracts.
• Ensure legal compliance and maintain updated management guidelines by researching, preparing, and implementing new facility policies.
• Assist with Compnay's special event coordination, execution, facility, vendor services when done on premises.
• Other duties as assigned by Executive Management.

Qualifications:

• Bachelors required, Masters preferred.
• Demonstrated knowledge and 5-7 years of job-related experience of healthcare operations and facility management.
• 3+ years’ experience of leading and supervising professional staff.
• Experience in managing budgets and in implementing professional development programs and training of personnel.
• Experience in working with shared leadership and with cross-functional teams.
• Excellent verbal and written communication skills that include the ability to write effective business memos and correspondence.
• Ability to effectively manage professional staff, develop good relationships with a wide range of people and build a collaborative work environment.
• Ability to solve problems in a strategic and tactical manner and use good judgment in making decisions.
• Ability to work independently, use self-initiated follow-up to meet deadlines and proven ability to successfully manage multiple projects concurrently.
• Well-organized, self-motivated, goal-oriented, and flexible.
• Excellent skills in customer relations, customer service and vendor management.
• Proven ability to inspire confidence, motivate, persuade, and negotiate effectively.
• Excellent skills in Microsoft Office programs.
• Able to work flexible schedules including evenings, weekends, and holidays.

Location: Brooklyn, NY
Salary: $130,000 - $140,000 DOE