Job Description

TORNADO BUS COMPANY IN DALLAS, TX HAS AN IMMEDIATE OPENING FOR A BILINGUAL CUSTOMER SERVICE REP (TICKETING AGENT) FOR OUR I-30 TERMINAL. OUR COMPANY WILL RELY ON YOU TO PROVIDE OUR PASSENGERS WITH SUPERIOR CUSTOMER SERVICE AND ENSURE THAT ALL CLIENTS/PASSENGERS ARE GIVEN THE INFORMATION THEY NEED IN A PROFESSIONAL AND EFFECTIVE MANNER. THIS POSITION PLAYS A VITAL ROLE IN THE QUALITY OF SERVICE THAT IS PROVIDED TO OUR CLIENTS/PASSENGERS. CSR'S ARE RESPONSIBLE FOR ANSWERING GENERAL PHONE LINES, PROVIDING ANSWERS FOR GENERAL INQUIRIES, AND HANDLING CUSTOMER COMPLAINTS. WE PROVIDE A GENEROUS BENEFITS PACKAGE AND COMPLIMENTARY TRAVEL VOUCHERS FOR YOU AND A 25% DISCOUNT FOR YOUR IMMEDIATE FAMILY.

JOB DUTIES:

• Provide an exceptional customer experience.
• Call customers to advise about changes or cancellations of scheduled runs.
• Provides high quality customer service by assisting passengers with luggage as needed and loading/unloading luggage into the cargo bay.
• Respond to client inquiries (i.e., destinations served, pricing, departure/arrival times, directions to terminal) all the while providing outstanding customer service.
• Properly registers and records luggage for identification purposes upon arrival at destination.
• Responsible for cash management and compliance.
• Operates cash register and/or credit card equipment.
• Sells and processes ticket orders via telephone, internet, and over the counter.
• Responsible for closing/ and or opening of the terminal including preparation of cash bank deposits, sales report, and depositing in safe box.
• Supports marketing and promotional projects for ticketed events/promotions.
• Maintains a professional working relationship with partnering retail agencies.
• Completion of required documentation for transactions made with partnering retail agencies.
• Daily accurate reporting of tickets sold, and cash collected.
• Effectively answer calls on multi-line system, appropriately greet callers and correctly route calls and screen calls as required.
• Greet visitors while following procedures in notifying employee or department the visitor/vendor is requesting to see.
• Process ticket sales while assuring ticket numbers remain in consecutive order.
• Thoroughly record all ticket transactions.
• Process money transfer requests.
• Maintains cleanliness of interior and exterior of terminal (i.e., sweeping, mopping, removal and disposal of garbage, cleaning windows, etc.) and stocking necessary supplies
• Thoroughly record all money transfer transactions.
• Performs routine clerical tasks such as filing, typing, photocopying and operating other office machines.
• Other duties as assigned.

EXPERIENCE:

1-2 years of job-related experience preferred.

Bilingual (English/Spanish) required.

EDUCATION:

High school diploma or equivalent required