Total Benefit Solutions, an international wholesale employee benefits brokerage, full-service HR solutions provider, and third-party administrator, is currently seeking a Client Care Advocate in our Bellevue, WA Headquarters. Voted one of Washington’s 100 Best Companies to Work For six consecutive years , Total Benefit Solutions is an exciting, fast-growing organization waiting for you to make your impact!

A team of service-oriented and self-motivated individuals, we are focused on providing innovative insurance solutions to our clients, backed by an unparalleled level of support.

We are looking for a highly organized individual with outstanding interpersonal skills to providing billing and eligibility oversight and solutions to our Broker, Group, and Carrier Partners. The ideal candidate is someone who is caring, great at building rapport and trust, and passionate about meeting client needs.

This is a hybrid position with three days each work week performed onsite in our downtown Bellevue, WA office and the other two days done remotely.

Responsibilities include:

• Being actively involved in maintaining a high level of Customer Service surrounding our Billing and Eligibility Platform.
• Building relationships with existing and new clients to ensure they are engaged and getting the most value from company services. Proactively working with clients to understand their needs.
• Assisting with project-based work.
• Managing the incoming call queue and emails from Brokers, Groups and Carrier Partners.
• Tracking operational metrics.
• Establishing groups in QUBE/VUE/AMS and other systems, as required.
• Monitoring billing systems to ensure up-time status is sustained.

Experience and Certifications:

The ideal candidate would have at least one year of experience in a customer service role and/or in the health insurance industry, and possess a valid insurance license (ie. Life and Health, or Life and Disability), or the ability to obtain a license within 90 days of employment.

Schedule: Monday through Friday

Benefits:

• 401(k)
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance
• Work from home

We are proud to offer competitive compensation including base salary, performance based bonus programs, and a comprehensive benefits package.

Total Benefit Solutions is an Equal Opportunity Employer.