Job Description

Position Title – Customer Service Rep

Facility – Healthnet of CA

Address – Woodland Hills, CA 91367

Pay -- $16

Hours: Training hours are 8am-4:30pm M-F. Training is approximately 5-6 weeks. Must be available for some Saturday trainings. Hours after training will be anywhere between 9:30-6pm M-F.

Terms – 3 Month Contract

TIMELINE

4/8-4/14 interviews (NO MONDAY 4/12), scheduling will be coming out this week

4/14 all offers out

5/4- all workers onboarded in Beeline

5/4- last day for David to submit access and equipment requests

5/10 class starts

Covid – Will start in the office for the first week then return home

SHL – Not Required

Required:

• Call Center exp- 6 months to 1 year

• High speed internet

• Quiet workspace at home to take calls

• GOOD ATTENDANCE

• Bilingual Spanish preferred

Position Purpose:

The main function of a call center/customer service specialist is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. A typical customer service specialist is responsible for determining the client’s issue, offer possible solutions or providing follow-up as needed. Customer service agents may be inbound, outbound or a combination of both

Responsibilities

• Resolve customers’ service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.

• Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.

• Refer unresolved customer grievances to designated departments for further investigation.

• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.

Company Description

In the rapidly-changing, highly regulated industry that is healthcare, you need a medical staffing partner who works for you. Enter TotalMed. We’re an award-winning medical staffing agency delivering flexible healthcare staffing solutions no matter how complex your needs. But even more than that, we’re a team who really cares. Our end goal is to achieve quality patient care while enhancing your employee morale. If you’re a healthcare professional in either clinical or non-clinical healthcare, our recruiters can help you navigate the sea of healthcare jobs, uncovering your ideal career path. Or, if you’re faced with open positions and short-staffed projects in either business care or patient care, TotalMed can provide customized medical staffing solutions to fulfill your hiring requirements.