Job Description

JOB TITLE: Healthcare Call Center Agent LOCATION: Portland, OR (have to live within a 2-hour radius of Portland, OR) SCHEDULE: M-F 8 am-4 pm PAY: $18-21/hour

REQUIRED:

• High-speed internet
• ability to connect OHSU provided phone directly to the router
• Private space while working to ensure confidentiality.
• 2 years call center experience.
• 2 years of healthcare experience

THE PURPOSE OF THIS POSITION IS TO

1. Collect and record accurate and complete required demographic, insurance, and financial information for patients receiving COVID related services,
2. Scheduling, rescheduling of COVID testing and vaccination appointments
3. Provide information about phasing of groups, access, and event location and criteria

• This includes financial screening services, checking insurance eligibility, and confirming health insurance coverage.
• This position will work from home but has to be local enough to pick up equipment. To work from home, staff will need to have: high-speed internet, the ability to connect OHSU provided phone directly to the router, and private space while working to ensure confidentiality.

JOB RESPONSIBILITIES:

• Customer Service. Provide high-quality customer service to all internal and external customers.
• This includes communicating accurately, openly, supportively, in a timely manner, and extending special attention and sensitivity to all patients, visitors, and fellow employees.
• Assist in maintaining an atmosphere of cooperation within the department, as well as with other departments and allied professionals.
• Demonstrate respect and cooperation in all staff relationships, and a genuine willingness to prevent or resolve interpersonal conflicts.
• Must demonstrate superior face to face customer contact skills, remain calm and resourceful during crisis management or other difficult situations, and manage standard complaint processing.
• Required to learn and maintain skill with available information technology, and remain current with changes to departmental procedures and new information.
• Provide flexible coverage of internal service needs, including work location and reporting time.

#INDCS

Company Description

In the rapidly-changing, highly regulated industry that is healthcare, you need a medical staffing partner who works for you. Enter TotalMed. We’re an award-winning medical staffing agency delivering flexible healthcare staffing solutions no matter how complex your needs. But even more than that, we’re a team who really cares. Our end goal is to achieve quality patient care while enhancing your employee morale. If you’re a healthcare professional in either clinical or non-clinical healthcare, our recruiters can help you navigate the sea of healthcare jobs, uncovering your ideal career path. Or, if you’re faced with open positions and short-staffed projects in either business care or patient care, TotalMed can provide customized medical staffing solutions to fulfill your hiring requirements.