At Totara, our strength is the efficiency with which we deliver innovative products and support to our customers. We are setting the standard for success in our industry. To help us continue our growth, we're seeking an experienced Learning and Development Technology Consultant to join our Application Management Services group. As an ideal candidate, you have proven solution design and implementation skills for Talent Development technologies. You will work closely with the Application Management Services, Business Development and Product/R&D teams to develop strategies and processes that usher in new levels of service, solutions, growth and client success at Totara Learning Inc.
JOB OVERVIEW :
Solution Consultant is a Totara Talent Experience Platform Subject Matter Expert (SME) that works with clients and internal teams to define requirements, conduct system demos and configure the platform to encourage strong adoption and drive workforce development.
Solution Consultant
- Lead the onboarding of new clients including configuration, migration, new deployments, and transitions to the Totara Talent Experience Platform.
- Provide solution designs to meet internal and external client requirements utilizing the full suite of Totara products
- Lead client workshops that will include requirement gathering, configuration, and project updates/progress in cooperation with the Application Management Services team.
- Maintain Subject Matter Expertise for all Totara products and versions
- Deliver ad-hoc administrator and end-user training for the Totara Talent Experience Platform
- Collaborate with the Business Development team to capture new clients by leading the Totara demo experience journey
- Periodically meet with internal and external stakeholders to articulate and demonstrate Client Satisfaction and Success goals and requirements are being met
- Collaborate with Application Management and Client Success team members to ensure continued engagement success and organic growth.
- Contribute to and influence the continuous evolution of the Totara Talent Experience Platform by actively being an advisor to the global R&D and Product Development team
Requirements:
- 2 or more years of experience supporting and implementing Totara and/or Moodle Learning Management systems Learning and Talent Management Systems - Totara and/or Moodle preferred
- Proven experience deploying and configuring complex Talent Development platforms for small, medium, and enterprise organizations
- Demonstrated success in developing solutions that meet and exceed client requirements
- Strong written & verbal skills
- Superior interpersonal skills
- Proven track record of developing successful client relationships
- Ability to perform as a team member and individually
- Strong collaborative and presentation skills
- Technical aptitude with enterprise software platforms
- Takes initiative to stay current on latest products, system releases, processes, and industry trends
Qualities of Success:
- Creativity and flexible, responding quickly to evolving markets and opportunity challenges
- Accountable and committed to achieving target goals with integrity and fearlessness
- Entrepreneurial and prepared to ignore the mediocre and target the highest levels of success
- No excuse demeanor, finding solutions to achieve client goals and success
This position is a full time, fully remote opportunity and requires an individual in the continental United States. Some travel is required.