Tower Hill Insurance Group has an exciting opportunity for a talented Claims Representative who seeks a rewarding career with a company that is experiencing growth. Not only is Tower Hill Insurance one of Florida's most trusted names in homeowners insurance, but it offers great opportunities for career advancement and personal growth, along with very competitive benefits and rewards. We are growing at a consistent pace and seek professional individuals with drive, team mentality, who want to make an impact, and are committed to a long-term career in the insurance industry

ESSENTIAL JOB FUNCTIONS:

INVESTIGATION

Conducts the appropriate claim investigation and directs the investigation of any assigned resources.

Obtains any physical evidence, develops third party information and theory of liability, conducts recorded interviews, and secures official records.

Recognizes and submits subrogation, underwriting and SIU referrals as necessary.

Maintains file documentation, file notes and investigation documentation on each assigned claim in accordance with company guidelines.

DECISION MAKING

Reviews policy, adjusters’ reports, damage estimates, expert reports and any other documentation needed to make the appropriate coverage and loss decisions to conclude assigned claims.

Able to write/create/edit estimates based on customer’s information or independent adjuster’s information utilizing computerized estimating system.

Able to write/create/edit letter to confirm status or decision.

Makes recommendations and decisions based on claim documentation and investigation.

COMMUNICATION

Provides prompt service to policyholders utilizing phone, fax, mail and electronic mail. Communicates with all customers in a professional manner.

Complies with customer service objectives (as determined by the company)

Communicates with Claims Supervisors consistent with company guidelines.

DEVELOPMENT

Assists as needed with mentorship of newer staff or works on ad hoc projects for more development of technical skill and expertise.

Operates in accordance with Florida Statues and maintains FL licensure by meeting Continuing Education requirements.

EXPERIENCE/SKILLS REQUIRED:

College degree (four-year college/university) or equivalent professional education and experience combined; Minimum of 2 years related adjusting experience and successful completion of more advanced level claims training courses and/or insurance industry course.

Proficiency with Symbility or Xactimate estimating software to create/edit estimates while desk adjusting claims. Ability to write complex estimates.

Insurance adjusters license State of Florida (520 license).

TOWER HILL’S TOTAL COMPENSATION PACKAGE INCLUDES:

Competitive starting salary

Annual merit reviews and bonus potential

Medical, Dental, Life and Disability Insurance, and Flexible Spending Accounts

Matching 401(k) Plan

Paid PTO and holidays

Business casual dress, and more

For more information about our company, careers and Total Compensation, visit www.thig.com/careers

Tower Hill Insurance Group, LLC is an equal opportunity employer